Universal Banker Supervisor- Astoria

Apple Bank; New York (NY); On-site; USD 37,856 - 56,770; Full time

Job summary

Apple Bank seeks a Universal Banker Supervisor in Queens, NY. This role involves providing exemplary customer service, overseeing banking operations, and leading team members to ensure compliance and operational excellence.

Candidates must have prior retail banking experience and supervisory skills. The position offers competitive hourly pay based on experience and capabilities.

Qualifications

• Minimum 3 years of retail banking experience as Teller/Customer Service Representative.
• 1-2 years of bank supervisory experience required.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide exceptional customer service and resolve service-related issues.
• Supervise the branch in the absence of management.
• Approve financial transactions and minimize risks.

Skills

Retail banking experience

Customer service

Problem-solving skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Location: Queens, NY (Astoria)

Salary Range: $27.48/hr - $41.21/hr

Universal Banker Supervisor Role

The Universal Banker (UB) Supervisor acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB Supervisor is considered a “jack of all trades” that requires the incumbent to operate in the capacity of Supervisor, Customer Service Representative and Teller, providing branch leadership with the ability to deliver quality customer service at an enhanced level.

This position is also responsible for supporting branch sales and service efforts through the acquisition of new clients, the offering of suitable products/services (that add value to the customer), performing branch/platform related functions and processing account maintenance transactions.

The UB Supervisor has the authority to assume managerial duties when branch management is not present and can approve or override transactions, open new accounts, resolve issues, and educate Bank customers on our products/services. The supervisor may refer customers to a licensed representative of ABS Associates of NY, Inc. when appropriate and is expected to support branch management with opening and closing of the branch as required.

Essential Duties & Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service‑related issues timely and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer.
• Oversee assigned branch in a leadership capacity in the absence of branch management.
• Approve or override financial transactions, utilizing due diligence and sound judgment to minimize risk and potential loss.
• Assist with training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers, ensuring that staff adheres to customer service standards and delivers excellent service while complying with CIP and BSA requirements.
• Provide customer‑facing staff with guidance in handling difficult or complex problems.
• Assist with the resolution of issues and ensure a mutually favorable outcome to the Bank and its customers; escalating issues to the appropriate business partners when needed.
• Open/close and oversee the banking office under established guidelines when required.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with customers and prospects to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Assist in opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection, to customers upon the opening of new accounts.
• Ensure accurate new account record‑keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client and Bank assets.
• Perform additional duties as requested.

Skills, Education, & Experience

• High School Diploma or GED required.
• At least 3 years of retail banking experience in the combined roles of Teller/Customer Service Representative.
• 1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross‑trained preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
• Prior experience in fostering and developing strong customer relationships.
• Ability to develop and maintain detailed knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor to customers.
• Excellent interpersonal and communication (verbal and written) skills; excellent phone skills required.
• Strong organizational skills and detail‑oriented.
• Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Sound judgment and discretion when handling confidential information.
• Weekend work and extended hours or filling in at neighboring branch locations may be required.
• Mandatory training may require occasional travel.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally‑protected classes.