Universal Banker Supervisor- Astoria

Apple Bank; Astoria (OR); On-site; USD 57,000 - 71,000; Full time

Job summary

Apple Bank is seeking a Universal Banker Supervisor in Astoria to provide exceptional customer service and oversee branch operations. Candidates should have at least 3 years of experience in banking roles, strong leadership abilities, and excellent communication skills.

The role demands a commitment to customer satisfaction and the capacity to handle complex problems across various bank functions. Join a diverse and inclusive workforce where your skills will contribute to our mission of outstanding service.

Qualifications

• 3 years of retail banking experience as a Teller or Customer Service Representative.
• 1-2 years of supervisory experience in banking required.
• Basic knowledge of banking operations and products.

Responsibilities

• Provide high quality customer service and resolve issues efficiently.
• Oversee branch operations in the absence of management.
• Approve and process financial transactions.

Skills

Customer service

Banking transaction processing

Leadership

Problem-solving

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Summary

Queens, NY (Astoria) Salary Range: $27.48/hr - $41.21/hr

The Universal Banker (UB) Supervisor acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB Supervisor is considered a “jack of all trades” that requires the incumbent to operate in the capacity of Supervisor, Customer Service Representative and Teller, providing branch leadership with the ability to deliver quality customer service at an enhanced level.

The position is also responsible for supporting branch sales and service efforts through the acquisition of new clients, the offering of suitable products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions.

The UB Supervisor has the authority to assume managerial duties when branch management is not present and can approve or override transactions, open new accounts, resolve issues, and educate Bank customers on our products/services and refer them to a licensed representative of ABS Associates of NY, Inc. when appropriate. The Supervisor is expected to support branch management with the opening/closing of the branch as required.

Essential Duties & Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer.
• Oversee assigned branch in a leadership capacity in absence of branch management.
• Approve or override financial transactions, utilizing due diligence and sound judgment to minimize risk and potential loss.
• Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers ensuring adherence to customer service standards and compliance with CIP and BSA requirements.
• Provide customer‑facing staff guidance in handling difficult or complex problems and assist in the resolution of issues to ensure a mutually favorable outcome to the Bank and its customers; elevate issues to the appropriate business partners when needed.
• Open, close, and oversee the banking office under established guidelines when required.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with customers and prospects, understanding their needs, and offering suitable products and services; make referrals to licensed representatives of ABS Associates of NY, Inc. when appropriate.
• Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.
• Ensure accurate new account record keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as the bank’s code of conduct and operational controls to ensure the safety and security of clients and bank assets.
• Perform additional duties as requested.

Skills, Education & Experience

• High School Diploma or GED required.
• At least 3 years of retail banking experience in the combined roles of Teller/Customer Service Representative.
• 1‑2 years of bank supervisory experience in either the teller unit or platform required; fully cross‑trained preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
• Prior experience in fostering and developing strong customer relationships.
• Ability to develop, as well as maintain, a detailed level of knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor toward customers.
• Excellent interpersonal and communication (verbal + written) skills; must possess excellent phone skills.
• Strong organizational skills and detail orientation.
• Basic knowledge of Microsoft Office suite (Word, Excel, & PowerPoint).
• Sound judgment and discretion when utilizing confidential information.
• Weekend work and extended hours or filling in at neighboring branch locations may be required; mandatory training may require occasional travel.
• Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally‑protected classes. Apple Bank’s employment policy is to provide equal opportunity to all persons and the bank prides itself on a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of age, gender, or any other protected characteristic. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodation would impose an undue hardship on the operation of our business.