Universal Banker Senior

First Horizon Bank; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated individual to join their team. This role focuses on delivering exceptional customer service while processing financial transactions and opening accounts. You will engage with clients to understand their needs and recommend tailored banking solutions, all while supporting the banking center's goals. The position offers the opportunity to enhance your skills through ongoing training and development. If you are passionate about helping clients and thrive in a dynamic environment, this could be the perfect opportunity for you to grow your career in banking.

Qualifications

• 3-5 years of experience in a retail banking environment.
• Strong customer service and sales skills are essential.

Responsibilities

• Provide quality customer service and process financial transactions.
• Identify client needs and recommend appropriate bank products.

Skills

Customer Service

Sales Skills

Consultative Selling

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

10-key Calculator

Coin Counter

Job description

Location: Onsite at the location listed in the job posting.

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. This role performs the most complex assignments and will assume a lead role in coaching and sales training as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Assist banking center management with “on the job training” of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 3-5 years of experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, 10-key calculator, coin counter.

CERTIFICATES, LICENSES, REGISTRATIONS

Not necessary.

Hours:

• Monday - Friday
• 8:45 AM - 5:15 PM

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us:

First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income,