Universal Banker (Oahu)- Territorial Savings

Bank of Hope; Kaneohe (HI); Presencial; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Benefits

Descripción de la vacante

Bank of Hope in Kaneohe, HI seeks a customer service and sales-focused professional to greet customers, resolve inquiries, and promote banking solutions. You will process transactions, assist with accounts, and contribute to branch sales goals while maintaining strong compliance and service standards.

The role emphasizes cross-selling, product knowledge, and collaboration with teammates to ensure a smooth customer experience and branch success. Strong English communication is essential.

Formación

• Must have strong written and verbal English communication.
• Ability to manage multiple tasks in a fast paced environment.
• Excellent customer service and relationship-building abilities.

Responsabilidades

• Provide a welcoming, professional experience for customers and resolve inquiries promptly.
• Promote bank products and services to meet branch sales goals, including accounts and loans.
• Perform teller transactions accurately and efficiently and assist with account openings/closings.
• Collaborate with team, maintain accurate records, and escalate suspicious activity as needed.

Conocimientos

Communication skills

Multitasking

Customer service

Organizational skills

Sales orientation

Educación

High School Diploma

Descripción del empleo

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Customer Service & Sales

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Transaction Processing & Account Support

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.

Operational Support & Compliance

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.

Team Collaboration & Development

• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.

The salary range for this full-time position is $19.24 Hourly - $24.04 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.