Universal Banker III

Merchants-Bank; Rosemount (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

401(k) and ESOP retirement plans

Bonus plan

Paid time off

Tuition reimbursement

Supplemental insurance options

Job summary

Merchants Bank in Rosemount, MN seeks a Universal Banker III for full-time hours, serving customers in Rosemount and nearby markets with rotating Saturdays. The role emphasizes high-quality service, opening accounts, processing transactions, and recommending banking products to meet customer needs.

The position requires handling consumer loans, deposits, and relationship building while contributing to fraud prevention and compliance.

Qualifications

• Open and maintain basic checking and savings deposit accounts.
• Process banking transactions in the Teller area.
• Assist customers with account inquiries and product recommendations.

Responsibilities

• Open & maintain basic deposit accounts and process transactions.
• Provide exceptional customer service and proactively offer banking products.
• Assist with consumer lending and new account relationships.
• Support fraud prevention and safe deposit activities.

Skills

Customer service

Cash handling

Cross-selling

Fraud prevention

Education

High school diploma or equivalent

Tools

Teller software

Internet banking platforms

Job description

Merchants Bank,Rosemount, is seeking a Universal Banker III. This full time, 40 hour a week position will be based in Rosemount, but serve customers in the markets of Apple Valley and Lakeville as well. Working hours will cover branch hours including a Saturday rotation.

As a Universal Banker III, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with consumer loan needs, opening new deposit account relationships, making product recommendations in an efficient and friendly manner and doing various banking and financial transactions.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Summary:

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, consumer lending, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.

Responsibilities and Skill requirements for each Universal Banker level:

Level I:

• Open & maintenance basic checking and savings deposit accounts
• Process banking transactions in the Teller area
• Open, close and maintain safe deposit boxes
• Serve as a Vault Attendant if needed in the Branch
• If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
• Education required: High school diploma or equivalent

Level II :

• Be proficient in and conduct all Level I duties
• Open & maintenance business accounts, IRAs, HSAs, CDs
• Process banking transactions in the Teller area as needed
• Community Engagement and External Sales Activity as directed.
• Be proficient in Consumer Credit Card and ODP lending.
• May conduct administrative duties at the branch level
• Experience required: A minimum of 6 months of front-line banking experience
• Education required: High school diploma or equivalent

Level III :

• Be proficient in and conducts all Level I & II duties
• Community Engagement and External Sales Activity as directed.
• May have limited supervisory duties.
• Be proficient in consumer lending (including HELOC), auto loans and personal lines of credit
• Experience required: A minimum of two years of front-line banking experience required.
• Education required: High school diploma or equivalent

Responsibilities of all Universal Banker levels

Exceptional Customer Service:

• Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).
• Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures
• Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions.
• Provide high-quality consultative conversations to uncover needs and opportunities.
• Resolve customer issues and concerns promptly and effectively; escal...
• Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with.
• Stay calm, professional and focused under pressure.

Relationship Building:

• Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs.
• Foster long-term customer loyalty through ongoing relationship management and exceptional service