Universal Banker 3

First Mutual Holding Company; Parkersburg (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

First Mutual Holding Company is seeking a Universal Banker 3 to supervise branch customer activities, ensure cash accuracy, and strengthen customer relationships through sales conversations.

The role covers processing transactions, handling deposits, and assisting in back-office tasks while adhering to banking regulations. Candidate should have 1–3 years of banking experience and may have supervisory responsibilities.

Qualifications

• 1–3 years of banking experience required.
• Supervisory experience preferred.
• Notary preferred.
• Driver's License is Required.

Responsibilities

• Supervise branch customer activities and manage daily cash handling.
• Process customer transactions and respond to inquiries in person, by phone, or email.
• Promote bank products and services based on customer needs; follow up on referrals.
• Assist in back-office duties such as balancing ATMs, deposits, and issuing reports.
• Open/close branch, service accounts, and reconcile vault; support branch leadership as needed.

Skills

Accountability

Coachability

Change Champion

Communication

Detail Orientation

Organizational Savvy

Process Oriented

Service Orientation

Notary

Driver's License

Tools

Driver's License

Job description

Job Type

Full-time

Description

Position Summary: Universal Banker 3 is responsible for supervising the branch customer activities, ensuring branch balances, adequate cash management, and strengthen customer relationships by engaging in sales conversations. Understands and is proficient in performing all Universal Banker I and II duties. Duties and Responsibilities: Provides excellent customer service by processing customer transactions; answers customer inquiries in person, via telephone, or email. Operates lobby teller window; maintains acceptable outages; maintains appropriate cash limits; follows policies and procedures to ensure compliance with branch audits. Cross promotes bank products and services by using insights gained about the customer's needs; follows up on referral opportunities. Assists in performing back office duties which included completing branch reports, balancing the ATMs, processing night/mail deposits, answering phone calls, filing, and maintains a clean work station. Maintains IRA files; filing annual reports and tax information; preparing corrected 1099-INT forms and IRA forms for the IRS. Monitors rate changes, mails proper notices to customers regarding various accounts (CD renewal and maturity checks, etc.) to customers in a timely manner. Prepare, monitor and address report of dormant accounts and safety deposit boxes. Educates customers on product benefits and solutions; makes recommendations based on their identified needs. Opens and closes the branch in a secure manner according to bank procedures. Handles staff scheduling in coordination with management team. Opens and closes deposit accounts and services with accuracy and in accordance with bank policies and applicable regulations. Resolves any customer and/or staff issues. As needed, escalates significant issues to branch leadership for input and resolution. Processes payoffs and payments for all loan products. Performs all required security procedures for opening customer accounts. Represents the bank in a professional manner. Attends community activities in order to increase brand awareness. Assists the drive thru with various duties and acts as a backup for Universal Banker II as needed. Monitors and maintains vault by ordering cash, distributing cash to tellers, and reconciling the vault; ensures adequate cash is available for customer transactions; advises Branch Manager as to ordering frequency and overall branch cash needs. Prepares various daily and monthly branch reports. 20. Monitors and reviews all completed retail deposit forms. 21. May float to other bank branches as needed. 22. Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. 23. Other Duties as assigned. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMB.

We are an Equal Opportunity Employer.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

Qualifications and Skills: 1-3 years of banking experience required. Supervisory experience preferred. Notary preferred. Drivers License is Required. Necessary competencies: Accountability Coachability Change Champion Communication Detail Orientation Organizational Savvy Process Oriented Service Orientation Physical Environment: This position is performed in an office setting, five days a week including some Saturdays. Hours during the week may be from 7:45 am to 5:45 pm and 8:45 am to 12:15 Saturdays. While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate.