Universal Banker II

Queensborough-National-Bank-; Thomson (GA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Queensborough National Bank is seeking an Universal Banker II to support customers across teller and platform functions and help oversee daily teller-line operations and branch service quality.

This role serves as a resource for other branch employees, assists with operational controls, supports cash management activities, resolves more complex customer service issues, and contributes to branch goals through relationship-building and responsible referrals.

Formación

• High school diploma or equivalent required; associate degree or related coursework preferred.
• Minimum of two years of banking experience preferred, including Teller, Head Teller and Platform experience.
• Demonstrated experience with cash handling, transaction processing, balancing, vault support, ATM balancing, customer service, and account servicing.
• Working knowledge of deposit accounts, digital banking tools, branch operations, fraud prevention, customer identification requirements, regulatory expectations, and internal controls.

Responsabilidades

• Perform routine and complex teller transactions independently with accuracy and confidentiality.
• Balance cash drawer, reconcile transactions, research outages, and maintain daily records.
• Verify customer identification and follow security procedures.
• Identify and elevate unusual activity or potential fraud.
• Assist customers with account balance questions and digital banking access.
• Provide courteous service while supporting lobby flow and teller coverage.
• Assist with opening/closing teller procedures, vault activities, and cash handling duties.
• Support teller audits, cash ordering and branch item controls.

Conocimientos

Advanced Teller operations

Head Teller activities

Platform account servicing

Customer service

Cash handling

Fraud awareness

Regulatory compliance

Mentoring

Banking systems

Educación

High school diploma

Associate degree preferred

Descripción del empleo

The Universal Banker II supports customers across teller and platform functions while also helping oversee daily teller-line operations and branch service quality. This role serves as a resource for other branch employees, assists with operational controls, supports cash management activities, resolves more complex customer service issues, and contributes to branch goals through relationship-building, customer retention, and responsible referrals.

Role Experience Expectations

The Universal Banker II should bring strong branch banking experience with demonstrated proficiency in Advanced Teller operations and functions, perform Head Teller activities, platform account servicing, and platform responsibilities. This role requires the ability to work independently, support branch operations, assist with mentoring or guidance for less experienced team members, and handle customer service needs with professionalism and accuracy.

Advanced Teller Duties

The Universal Banker II is expected to perform routine and complex teller transactions independently while maintaining high standards for accuracy, confidentiality, security, and customer service. This role applies advanced teller knowledge to support efficient branch operations and assist with more complex customer or transaction issues.

• Process deposits, withdrawals, transfers, loan payments, official checks, money orders, and other routine or complex customer transactions.
• Balance cash drawer, reconcile transactions, research outages, and maintain accurate daily records.
• Verify customer identification and follow procedures for account security, customer privacy, fraud prevention, and regulatory compliance.
• Identify, research, and elevate unusual account activity, suspicious transactions, customer disputes, operational concerns, or potential fraud.
• Maintain appropriate cash limits, follow dual-control procedures, and support branch security expectations.
• Assist customers with account balance questions, transaction research, digital banking access, and service needs.
• Provide professional, courteous, and efficient service while supporting branch lobby flow, teller-line coverage, and customer wait times.
• Assist with opening and closing teller procedures, vault activities, cash shipments, ATM balancing, night depository processing, and other operational duties as assigned.
• Support teller cash audits, cash ordering, cash balancing, and branch negotiable item controls within assigned authority.
• Help identify transaction errors, balancing differences, procedural issues, and training opportunities, escalating when needed.
• Serve as a resource for tellers and Universal Bankers by modeling accurate procedures, strong customer service, and appropriate risk controls.
• Support branch audit readiness by following operational procedures and helping maintain required records, logs, and documentation.
• Maintain awareness of fraud trends, red flags, security procedures, and risk indicators related to branch transactions.

Platform Responsibilities

The Universal Banker II performs platform responsibilities, including account opening, account maintenance, problem resolution, customer education, and service follow-up. This role should be able to manage a broad range of customer needs while ensuring proper documentation, disclosures, and compliance with bank procedures.

• Open, close, and maintain consumer and business deposit accounts in accordance with bank policy and applicable requirements.
• Assist customers with debit cards, online and mobile banking, address changes, stop payments, account updates, wire or transfer requests, disputes, and other service needs as authorized.
• Research and resolve customer service concerns, account issues, transaction questions, and documentation needs within assigned authority.
• Conduct needs-based conversations to identify appropriate banking products, services, and digital solutions.
• Educate customers on account features, service options, fraud prevention, digital banking tools, and available financial solutions.
• Make quality referrals to lending, mortgage, wealth, treasury, or other specialized partners when appropriate.
• Support branch growth and retention goals through relationship-building, service excellence, responsible recommendations, and effective follow-up.
• Maintain accurate documentation of account activity, service requests, disclosures, customer interactions, and required records.
• Stay current on product knowledge, fees, regulatory requirements, operational procedures, and system updates.

Required Qualifications

• High school diploma or equivalent required; associate degree or related coursework preferred.
• Minimum of two years of banking experience preferred, including Teller, Head Teller and Platform experience.
• Demonstrated experience with cash handling, transaction processing, balancing, vault support, ATM balancing, customer service, and account servicing.
• Working knowledge of deposit accounts, digital banking tools, branch operations, fraud prevention, customer identification requirements, regulatory expectations, and internal controls.
• Ability to handle confidential customer and branch information with professionalism, discretion, and sound judgment.
• Strong communication, problem-solving, organization, accuracy, attention-to-detail, and follow-up skills.
• Ability to identify customer needs and make appropriate product, service, or partner referrals.
• Ability to assist with coaching, guidance, and operational support for branch team members.
• Comfortable using banking systems, customer service platforms, digital tools, and standard office technology.
• Ability to work branch hours, including occasional Saturdays or extended hours as business needs require.
• Customer focus and service excellence
• Advanced teller operations and transaction accuracy
• Head Teller support, cash management, and operational control awareness
• Platform account servicing and problem resolution
• Relationship building, customer retention, and responsible referrals
• Ethical judgment, confidentiality, and professionalism
• Fraud awareness, compliance awareness, security awareness, and risk management
• Mentoring mindset, teamwork, adaptability, and branch leadership support

Performance Expectations

The Universal Banker II is expected to independently support all Teller and Head Teller, and platform functions; accurately complete routine and complex branch transactions; assist with daily operational controls; resolve customer service needs; support branch team members; identify customer needs; make appropriate referrals; and demonstrate consistent adherence to bank policies, procedures, security standards, and compliance requirements.

Verbal Communication

Intermediate

Typing

Intermediate

Professionalism

Intermediate

Organization

Intermediate

Interpersonal

Intermediate

Behaviors

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Experience

• Demonstrated experience with cash handling, transaction processing, balancing, vault support, ATM balancing, customer service, and account servicing.
• Working knowledge of deposit accounts, digital banking tools, branch operations, fraud prevention, customer identification requirements, regulatory expectations, and internal controls.
• Ability to handle confidential customer and branch information with professionalism, discretion, and sound judgment.
• Strong communication, problem-solving, organization, accuracy, attention-to-detail, and follow-up skills.
• Ability to identify customer needs and make appropriate product, service, or partner referrals.
• Ability to assist with coaching, guidance, and operational support for branch team members.
• Comfortable using banking systems, customer service platforms, digital tools, and standard office technology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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