Universal Banker II

Home24bank; Baton Rouge (LA); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Universal Banker II to join their team. This role focuses on providing exceptional customer service and performing routine branch operations, including cash handling and account maintenance. Ideal candidates will have strong communication skills and a passion for building customer relationships. Join a dynamic banking environment where your contributions will help drive success and customer satisfaction. If you have a knack for problem-solving and enjoy working in a team, this opportunity is perfect for you.

Qualifications

• 1 year of cash handling and customer service experience required.
• Strong knowledge of daily branch and ATM operations needed.

Responsibilities

• Handle customer transactions efficiently and accurately.
• Build long-term customer relationships and achieve referral goals.

Skills

Cash Handling

Customer Service

Analytical Skills

Problem Solving

Communication Skills

Education

High School Diploma

Job description

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PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

MAIN DUTIES OF THE JOB

• Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and procedures
• Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
• Process daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelines
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
• Engage in conversations with customers to build relationships, determine financial needs and make recommendations
• Contribute to banking center success by achieving assigned branch and line of business referral goals
• Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
• Use good judgment, remain aware of potential fraud, and be discreate with confidential information
• Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
• Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
• Perform other duties as required or assigned by leadership
  
  

What Will You Need To Succeed

• High School diploma or equivalent
• 1 year of general cash handling, sales & customer service experience
• 1 year of previous banking experience strongly encouraged
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
• Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
• Strong knowledge of daily branch, vault, and ATM operations
• Receive and maintain a NMLS certification
  
  

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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