Universal Banker I - Full Time - Quakerbridge, NJ

Columbia Bank Northeast; Hamilton Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

Employee Stock Option Program (ESOP)

Life Insurance

Paid Time Off (PTO)

Paid Sick Time

Bank Holidays

Employees may participate in the 401k

Job summary

Columbia Bank seeks a Universal Banker to provide a full range of banking services to retail customers, including both transactional and non-transactional processes. The role offers customers more personal banking options while maintaining traditional branch services.

The position is based at a Northfield Bank location anticipated to rebrand as Columbia Bank in early 2027. Training includes onboarding for 10 business days for either part-time or full-time schedules.

Qualifications

• 1–2 years of retail or customer service experience is required.
• Excellent verbal and written communication skills are required.
• Interpersonal, time management, organizational and PC skills are a must.
• Ability to work weekends as needed or scheduled.

Responsibilities

• Processes all banking transactions including deposits, withdrawals, transfers, and related services through online terminals.
• Opens new deposit and checking accounts and explains products to customers; handles deceased accounts and required documentation.
• Cross-sells bank products and services; assists customers and resolves inquiries and complaints to ensure satisfaction.
• Prepares daily proof sheet and assists with end-of-day closing procedures and branch consolidation documentation.
• Maintains accurate customer and account records and updates safe deposit box records.
• Makes referrals to Wealth Management and Mortgage Origination departments as appropriate.
• Performs other job-related duties as assigned.

Skills

Customer service

Interpersonal skills

PC skills

Verbal communication

Written communication

Weekend availability

Education

High school diploma or Bachelor’s degree preferred

Job description

Northfield Bank became a division of Columbia Bank on July 20, 2026. This position is based at a Northfield Bank location that is anticipated to rebrand and operate as a Columbia Bank location in early 2027

Summary

As a Universal Banker you will provide a full range of banking services to retail customers; including both transactional and non-transactional processes. Offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch.

Job Responsibilities

• Processes all banking transactions including but not limited to; deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals. All banking transactions are to be processed through Columbia Bank’s on-line terminals;
• Opens new deposit and checking accounts of all kind and explains these products to customers as required. Handles deceased accounts. Assists with maintenance of files and any documentation of daily platform work required. Assists customers with safe deposit boxes, answers inquiries or provides explanations of all products and services including renegotiation of CDs;
• Discusses personal financial needs with customers and makes recommendations on how the Bank can meet those needs. Cross sells Bank’s products and services. Interacts with other Bank departments as required. Services customers, in person or via the telephone, to answer inquiries, research and resolve customer problems and/or complaints and ensure customer satisfaction. Explains the features and benefits of on-line banking and how it works;
• Prepares daily proof sheet at close of business each day. Helps with end of day closing procedures for the branch which includes, but is not limited to; preparation of branch consolidation sheet and document imaging of required branch work;
• Maintains accurate customer and account records. Maintains and updates safe deposit box records, back office work and ordering checks and maintaining branch files;
• Makes referrals to the Wealth Management area of the Bank, First Jersey Title, Mortgage Origination and other departments of the Bank as appropriate;
• Performs other job related duties as assigned.

Job Requirements

• High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred;
• 1-2 years of retail or customer service experience required;
• Interpersonal, time management, organizational and PC skills a must;
• Excellent verbal and written communication skills required;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.;
• Candidates must attend mandatory training, continued employment is contingent upon passing training classes.

Desired Skills

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Columbia Bank offers the following benefits

• Medical, Dental, Vision and Rx which are contributory.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

Schedule

The schedule for this position is generally Monday through Friday from 7:30 a.m. until branch closing, totaling 40 hours per week. Employees must also be available to work alternating Saturdays from 8:30 a.m. until branch closing, as business needs require. Scheduled work hours may vary by branch location and operational requirements.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.