Universal Banker I - Full Time - Wayne Hills, NJ

Columbia Bank New Jersey; Wayne (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

Employee Stock Option Program (ESOP)

Life Insurance and Long Term Disability

Paid Time Off (PTO)

Paid Sick Time

Bank Holidays

401k program participation

Job summary

Columbia Bank New Jersey is seeking a Universal Banker to provide comprehensive banking services, including transactions and customer assistance. You will be responsible for account management and will play a key role in enhancing customer relations.

The ideal candidate should have a high school diploma and relevant experience in retail or customer service, along with strong communication skills. Benefits include medical coverage, paid time off, and participation in the 401k program.

Qualifications

• High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred.
• 1-2 years of retail or customer service experience required.
• Excellent verbal and written communication skills required.
• Interpersonal, time management, organizational and PC skills a must.

Responsibilities

• Processes all banking transactions including deposits, withdrawals, and transfers.
• Opens new deposit and checking accounts; assists with customer inquiries.
• Discusses personal financial needs with customers and recommends products.
• Prepares daily proof sheet and helps with end of day closing procedures.
• Maintains accurate customer and account records.
• Makes referrals to Wealth Management and other departments as appropriate.

Skills

Customer service experience

Communication skills

Time management

Organizational skills

Interpersonal skills

Education

High school diploma

Bachelor’s degree in Accounting, Business, or Finance

Job description

Summary

As a Universal Banker you will provide a full range of banking services to retail customers; including both transactional and non-transactional processes. Offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch.

Job Responsibilities

• Processes all banking transactions including but not limited to; deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals. All banking transactions are to be processed through Columbia Bank’s on-line terminals;
• Opens new deposit and checking accounts of all kind and explains these products to customers as required. Handles deceased accounts. Assists with maintenance of files and any documentation of daily platform work required. Assists customers with safe deposit boxes, answers inquiries or provides explanations of all products and services including renegotiation of CDs;
• Discusses personal financial needs with customers and makes recommendations on how the Bank can meet those needs. Cross sells Bank’s products and services. Interacts with other Bank departments as required. Services customers, in person or via the telephone, to answer inquiries, research and resolve customer problems and/or complaints and ensure customer satisfaction. Explains the features and benefits of on-line banking and how it works;
• Prepares daily proof sheet at close of business each day. Helps with end of day closing procedures for the branch which includes, but is not limited to; preparation of branch consolidation sheet and document imaging of required branch work;
• Maintains accurate customer and account records. Maintains and updates safe deposit box records, back office work and ordering checks and maintaining branch files;
• Makes referrals to the Wealth Management area of the Bank, First Jersey Title, Mortgage Origination and other departments of the Bank as appropriate;
• Performs other job related duties as assigned.

Job Requirements

• High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred;
• 1-2 years of retail or customer service experience required;
• Interpersonal, time management, organizational and PC skills a must;
• Excellent verbal and written communication skills required;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.;
• Candidates must attend mandatory training, continued employment is contingent upon passing training classes.

Desired Skills

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Benefits

• Medical, Dental, Vision and Rx which are contributory.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

Schedule

Monday to Friday: 8:30am until closing, working 40 hours, must be able to work alternating Saturdays: 8:30am until closing based on business needs.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.