Universal Banker I: Customer Care & Cash Expert

First Federal Bank of LA; Lake Charles (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

First Federal Bank of Louisiana is seeking a Universal Banker I at our McNeese Office in Lake Charles, LA. This role serves new and existing customers with courtesy and professionalism, handling teller transactions and basic account maintenance.

You will identify financial needs, cross-sell bank products, and support branch staff while adhering to customer service standards. A high school diploma or GED and at least 6 months cash handling and customer service experience are required.

Qualifications

• High school diploma or GED required.
• Minimum of six months cash handling and related customer service experience.
• Ability to greet customers and handle transactions accurately.

Responsibilities

• Greets customers immediately, in-person and by telephone, and ascertains nature of business.
• Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits.
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices.
• Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity.
• Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements.
• Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Job description

First Federal Bank of Louisiana is seeking a Universal Banker I at our McNeese Office in Lake Charles, LA. This role serves new and existing customers with courtesy and professionalism, handling teller transactions and basic account maintenance.

You will identify financial needs, cross-sell bank products, and support branch staff while adhering to customer service standards. A high school diploma or GED and at least 6 months cash handling and customer service experience are required.