Universal Banker I

Home Bank; Natchez (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Universal Banker I to join their team in Natchez. This entry-level role focuses on delivering exceptional customer service while handling routine banking transactions. You'll engage with customers to build lasting relationships and provide tailored financial solutions. The ideal candidate will possess strong cash handling skills and a passion for helping others. Join a dynamic team that values collaboration and customer satisfaction, and take the next step in your career within the banking industry.

Qualifications

• High School diploma or equivalent required.
• Experience in cash handling and customer service is preferred.

Responsibilities

• Handle customer transactions accurately and efficiently.
• Build long-term relationships with customers to determine financial needs.
• Assist with daily vault duties and mentor new team members.

Skills

Cash handling

Customer service

Sales

Analytical skills

Problem-solving

Education

High School diploma or equivalent

Job description

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Purpose of the Job

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker I position specializes in teller operations.

Main Duties of the Job

• Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and procedures.
• Cash handling, including counting, verifying, and packaging coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment.
• Assist with daily Vault duties as needed, and may operate as back-up to the Head Teller.
• Process daily teller work through “Branch Capture,” ensuring debits and credits balance according to policies and guidelines.
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure.
• Engage with customers to build relationships, determine financial needs, and make recommendations.
• Contribute to banking center success by achieving branch and line of business referral goals.
• Maintain clear and effective verbal, written, and interpersonal communication skills.
• Work independently or as part of a team with little supervision.
• Exercise good judgment, remain aware of potential fraud, and handle confidential information discreetly.
• Operate as a mentor for new team members in support of our ONE TEAM model.
• Maintain a neat workstation with organized supplies to present a professional environment.
• Perform other duties as required or assigned by leadership.

Qualifications

• High School diploma or equivalent.
• Cash handling, sales, and customer service experience; banking experience preferred.
• Good analytical and problem-solving skills, including ability to diagnose and resolve issues.
• Availability to work banking hours, including Saturdays; travel may be required.
• Sufficient mobility and physical reflexes to perform tasks in a general office environment, including lifting up to 50 pounds.

Home Bank is an Equal Opportunity Employer

Good Credit is a Must

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking

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