Universal Banker I at First Federal Bank of Louisiana

McNeese State University; Louisiana; On-site; USD 10,000 - 60,000; Full time

Job description

First Federal Bank of Louisiana is currently seeking a Universal Banker I at our Westlake Branch located in Westlake, LA and our Sulphur Office located on Maplewood Drive in Sulphur, LA. The schedule for this position is a rotating schedule Monday - Friday from 8 AM-5 PM and 9 AM-6 PM.

About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs.

Position Summary

Establishes and maintains customer satisfaction as the singular priority in all activities. Demonstrates a high level of efficiency by performing a combination of teller and basic account maintenance duties.

Essential Duties & Responsibilities include, but are not limited to:

• Greets customers immediately, in-person and by telephone, and ascertains nature of business; answers telephone and gives information to callers or routes call to appropriate individual.
• Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits.
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices.
• Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity.
• Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements.
• Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies.
• Identifies customers' financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives.
• Sells and prepares official bank checks; orders checks for customers; sells visa gift cards.
• Issues Debit and ATM cards; performs Debit and ATM card maintenance.
• Accepts loan payments and collection items; verifies payment amount and issues receipts.
• Assists in opening night depository and works customer's night deposit bags.
• Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault.
• Maintains appropriate currency logs, official check logs, visa gift card and ATM logs.
• Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions.

Minimum Qualifications

• High school diploma or general education degree (GED); and a minimum of six (6) months cash handling and related customer service experience required; previous bank teller experience preferred.
• Must understand basic bank products and services.
• Must have the ability to explain bank product features and benefits.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.