Universal Banker: Grow Relationships & Elevate CX

Fairygodboss; Denver (CO); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC, based in Denver, CO, seeks a Universal Banker to grow the branch customer base and deliver a differentiated customer experience. This in-office role emphasizes proactive sales, customer education, and collaboration with ecosystem partners to expand share of wallet.

Ideal candidates have 3+ years of experience and may be bilingual in Spanish. The role requires adherence to policies and active participation in daily branch operations.

Qualifications

• Associates or equivalent degree and related experience or product knowledge.
• Typically requires 3+ years experience.
• Bilingual (Spanish) preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities, and manages the customer experience to improve financial wellbeing.
• Drives proactive sales conversations via internal and outbound interactions through a defined sales process to elevate client loyalty.
• Creates customer loyalty and grows share of wallet by connecting customers with PNC products and leveraging ecosystem partnerships.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty.
• Manages risk by adhering to all policies and procedures and participates in branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC, based in Denver, CO, seeks a Universal Banker to grow the branch customer base and deliver a differentiated customer experience. This in-office role emphasizes proactive sales, customer education, and collaboration with ecosystem partners to expand share of wallet.

Ideal candidates have 3+ years of experience and may be bilingual in Spanish. The role requires adherence to policies and active participation in daily branch operations.