Universal Banker, Floater

Cross County Savings Bank; Middle Village (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Cross County Savings Bank is seeking a Universal Banker to provide prompt, courteous teller and account-related service across branches. The role combines customer service with sales, requiring knowledge of bank products and promotions and the ability to resolve customer issues while building trust.

The UB will open new accounts, process monetary transactions, and maintain compliance with KYC/AML rules. Travel between branches will be part of the role to ensure high-quality service and support

Qualifications

• Open new accounts and process monetary transactions.
• Promote and cross-sell banking products and services.
• Provide prompt, courteous service to a diverse customer base.
• Maintain current knowledge of products, services and bank promotions.
• Ensure compliance with Know Your Customer/ AML, security, and regulations.

Responsibilities

• Assist customers in opening accounts and processing transactions.
• Identify customer needs and suggest bank products and services.
• Support branch operations and daily audits and end-of-day procedures.
• Balance cash drawer and verify currency to totals.
• Represent the bank at community events to raise brand awareness.

Skills

Customer service

Sales

Cash handling

Branch operations

KYC/AML awareness

Job description

About Cross County Savings Bank

Cross County Savings Bank is a local, FDIC‑insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founders mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do, and is the key to our longevity.

Summary

The Universal Banker (UB) is responsible for prompt, courteous and efficient service while conducting teller and account‑related transactions. As a Floater, the UB will be required to travel between assigned branches in order to provide customers with high quality, prompt, and professional customer service. This role requires the incumbent to operate in the dual capacity of Customer Service Representative (CSR) and Teller. The Universal Banker opens new accounts, processes monetary transactions, explains to customers the products and services that Cross County Savings Bank has to offer, resolves customer issues and builds relationships with customers based on trust. In addition, they are also responsible for the sales and servicing of all Bank products and services. The UB must maintain current knowledge of products, services and current bank promotions. They are accountable for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

Job Tasks

Assist customers as necessary in opening accounts, handling transactions, problem solving and inquiries Exercise prudent judgment in properly identifying customers for acceptance of new accounts and disbursal or transfer of funds Promote and cross sell banking product and services Assist the Branch Manager, Assistant Manager and Teller Supervisor with ATM proofs, branch proofs, locating a teller difference, check and daily work scanning and monthly audits Monitor BSA Assist with Branch Opening/Closure for the day Provide prompt, efficient and friendly services to a diverse customer base Open new accounts and recognize customer needs with suggestions appropriate to the banks products and services Ensure compliance with Know Your Customer/ AML, security, state and Federal regulations in accordance with bank policies and procedures Processing customers cash, checks, negotiable instruments, wires, bonds, mortgage payments, and any other financial transactions in an efficient and timely manner Verifying/updating customers identification and other personal documents as necessary before processing a transaction Running and scanning all daily work, checks, cash memos, and negotiable instrument figures when performing end of day procedures (This includes sending daily check figures to Chase Bank Balancing and proving all currency in your cash drawer to your required totals Adhering to policies outlined in the procedure manual and following management discretion when necessary Accompany the Branch Manager on outside business calls as well as attending community events to help increase brand awareness for the bank Float Universal Banker will frequently travel to different branches to assist branch sta