Universal Banker Float - Cedar Falls/ Waterloo, IA

Lincoln Savings Bank; Cedar Falls (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lincoln Savings Bank is seeking a Universal Banker Float in Cedar Falls/Waterloo, IA. The role involves building relationships with customers, handling everyday banking transactions, and providing digital banking education within a friendly branch environment.

Travel between branches is required to support customers, with an emphasis on accuracy, compliance, and cross-selling across bank lines to support local community growth.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service.
• Ability to obtain Nationwide Multistate Licensing System (NMLS).
• Strong organizational skills.
• Detail oriented with high accuracy.
• Proven ability to cross-sell and meet sales goals.

Responsibilities

• Assist customers with transactions and account management while delivering a high level of service.
• Open consumer and commercial deposit accounts.
• Accurately operate and balance a teller drawer daily; balance vault, coin machine and ATM.
• Process batching and scanning of teller work through the Branch Capture System.
• Respond to client inquiries regarding rates, service charges and account histories while following disclosures and privacy policies.
• Identify referral opportunities and complete client follow ups for additional banking services.
• Promote Salesforce and LSB360 usage; cross-sell to referral partners when appropriate.
• Travel between branches to assist as needed.

Skills

Customer service

NMLS

Sales goals

Organizational skills

Detail oriented

Strong communication

Education

High school diploma or equivalent

Tools

Salesforce

LSB360

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker Float - Cedar Falls/ Waterloo, IA

Full Time Cedar Falls, IA, US

Job Duties and Responsibilities:

The Universal Banker serves as a trusted relationship partner, building strong connections with customers while supporting the financial well‑being of individuals, families, farms, and small businesses. Through active listening and meaningful conversations, the Universal Banker understands each customer’s needs and recommends practical, goal‑based banking solutions.

This role combines personalized service with broad banking knowledge, enabling support for everyday transactions, account management, and digital banking education within a welcoming, relationship‑focused branch environment.

Works collaboratively with branch teammates and bank specialists, the Universal Banker ensures well‑rounded customer support while maintaining high standards of accuracy, operational integrity, and compliance.

Consistently delivers thoughtful follow‑up and high‑quality service, the Universal Banker strengthens customer loyalty, supports local economic growth, and reinforces the bank’s reputation as a trusted community partner.

The Universal Banker will travel between branches to assist as needed.

Greets customers and provides a welcoming top‑notch customer service experience.

Accurately operates and balances a teller drawer daily, balances the vault, coin machine, and ATM.

Responsible for the completion and accuracy of batching and scanning of teller work through the Branch Capture System.

Process customer transactions with accuracy and professionalism while maintaining a high level of customer service.

Answers complex client inquiries regarding interest rates, service charges, and account transactions while complying with disclosure requirements, regulations, and consumer privacy policies.

Accurately opens all consumer and commercial deposit accounts.

Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Identifies referral opportunities, refers clients and completes client follow up for additional retail and bank services.

Embraces and promotes the use of Salesforce and LSB360. Embraces and promotes the use of Salesforce and LSB360.

Cross sell to referral partners when appropriate; completes client follow ups as needed.

Answers and provides consultative call experience by asking clarifying questions, identifying caller needs and facilitating accurate and efficient call routing when necessary.

Serves as a resource for training.

Complies with internal controls, operational procedures and risk management policies.

Travel is expected; a valid driver’s license is required.

Necessary Skills and Attributes:

High school diploma or equivalent required

Experience in Customer Service

Ability to obtain Nationwide Multistate Licensing System (NMLS)

Strong organizational skills

Detail oriented

High degree of accuracy

Occasionally lift and/or move items over 10 pounds without reasonable accommodation

Proven track record of referring clients to all business lines while meeting or exceeding sales goals

Ability to take initiative and utilize sound judgement in decision-making and higher-level problem-solving

Highly effective and professional written and verbal communication skills

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.