Universal Banker - Reinbeck, IA

Lincoln Savings Bank; Reinbeck (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Lincoln Savings Bank in Reinbeck, IA seeks a Universal Banker to serve as a trusted relationship partner, helping individuals, families, farms, and small businesses manage their banking needs. You will listen, advise, and offer practical, goal-based solutions in a friendly, branch-based environment.

You will handle transactions, open accounts, refer clients to other bank services, and promote Salesforce and LSB360.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service.
• Ability to obtain Nationwide Multistate Licensing System (NMLS).
• Strong organizational skills.
• Detail oriented and accurate.
• Occasionally lift and/or move items over 10 pounds.
• Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
• Ability to take initiative and use sound judgement in decision-making.

Responsibilities

• Greet customers with welcoming, top-notch service.
• Accurately operate and balance a teller drawer daily and manage cash.
• Process customer transactions with accuracy and professionalism.
• Open all consumer and commercial deposit accounts.
• Identify referral opportunities and refer clients to other services.
• Promote Salesforce and LSB360 usage.
• Assist with training and ensure compliance with procedures.
• Represent Lincoln Savings Bank professionally at events and travel between branches as needed.

Skills

Customer Service

Sales referrals

Communication skills

Organizational skills

Attention to detail

Problem solving

Teamwork

Initiative

Education

High school diploma or equivalent

Tools

Salesforce

LSB360

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Reinbeck, IA, US

Job Duties and Responsibilities:

The Universal Banker serves as a trusted relationship partner, building strong connections with customers while supporting the financial well-being of individuals, families, farms, and small businesses. Through active listening and meaningful conversations, the Universal Banker understands each customer’s needs and recommends practical, goal-based banking solutions.

This role combines personalized service with broad banking knowledge, enabling support for everyday transactions, account management, and digital banking education within a welcoming, relationship-focused branch environment.

Works collaboratively with branch teammates and bank specialists, the Universal Banker ensures well-rounded customer support while maintaining high standards of accuracy, operational integrity, and compliance.

Consistently delivers thoughtful follow-up and high-quality service, the Universal Banker strengthens customer loyalty, supports local economic growth, and reinforces the bank’s reputation as a trusted community partner.

The Universal Banker has the flexibility to travel between branches to assist as needed.

Greets customers and provides welcoming, top-notch customer service experience.

Accurately operates and balances a teller drawer daily, balances the vault, coin machine, and ATM.

Responsible for the completion and accuracy of batching and scanning of teller work through the Branch Capture System.

Process customer transactions with accuracy and professionalism while maintaining a high level of customer service.

Answers complex client inquiries regarding interest rates, service charges, and account transactions while complying with disclosure requirements, regulations, and consumer privacy policies.

Accurately opens all consumer and commercial deposit accounts.

Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Identifies referral opportunities, refers clients and completes client follow up for additional retail and bank services.

Embraces and promotes the use of Salesforce and LSB360.

Answers and provides a consultative call experience by asking clarifying questions, identifying caller needs and facilitating accurate and efficient call routing when necessary.

Serves as a resource for training.

Complies with internal controls, operational procedures and risk management policies.

Adheres to the organization’s established standards of professional appearance and behavior

Represents Lincoln Savings Bank in a professional and positive manner in all duties, including active participation in civic, community, and networking events to foster strong relationships and enhance the Bank’s community presence.

Performs additional duties and responsibilities as assigned by management.

Position may require occasional company-related travel; a valid driver’s license is required.

Necessary Skills and Attributes

High school diploma or equivalent required

Experience in Customer Service

Ability to obtain Nationwide Multistate Licensing System (NMLS)

Strong organizational skills

Detail oriented

High degree of accuracy

Occasionally lift and/or move items over 10 pounds without reasonable accommodatio

Proven track record of referring clients to all business lines while meeting or exceeding sales goals

Ability to take initiative and utilize sound judgement in decision-making and higher-level problem-solving

Highly effective and professional written and verbal communication skills

Equal Opportunity Employer, including Veterans and Individuals with Disabilities