Universal Banker (Float)

FirstBank; Knoxville (TN); On-site; USD 39,000 - 53,000; Full time

Job summary

FirstBank is seeking a Universal Banker (Float) in Knoxville, TN, responsible for delivering exceptional service through transaction processing and customer engagement. This role emphasizes building relationships with clients, recommending financial products, and supporting the branch's operational needs, ideal for candidates with strong customer service and sales skills.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of bank experience preferred.
• Notary preferred.

Responsibilities

• Identify customer needs and recommend bank products.
• Assist customers with transactional inquiries and needs.
• Support Teller and Financial Service Representative duties.

Skills

Customer Service

Sales Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Join to apply for the Universal Banker (Float) role at FirstBank

1 week ago Be among the first 25 applicants

Join to apply for the Universal Banker (Float) role at FirstBank

Get AI-powered advice on this job and more exclusive features.

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.
  
  

Description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.
  
  

Qualifications:

Education

• High school diploma or the equivalent required
  
  

Experience

• Minimum of one year, with specific bank experience preferred
  
  

Certifications and Licenses

• Notary preferred
  
  

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

Referrals increase your chances of interviewing at FirstBank by 2x

Get notified about new Universal Banker jobs in Knoxville, TN.

Relationship Banker - Knoxville Main Financial Center

Relationship Banker - Team Lead - East Towne Mall Branch

Knoxville, TN $46,790.60-$58,472.50 3 days ago

Team Member - Regal Riviera **$13.50/hr**

Relationship Banker II - Chapman Hwy Branch

Floor Staff- , $11.50 Per Hour, Great Benefits, Free Movie Tickets, Discounts in Concessions

Client Service Banker- Part Time (Contact Center)

Relationship Banker - Team Lead (Fountain City Branch)

**Regal Pinnacle Team Members needed $15.50/hour with Free Movies and concession discounts!**

Knoxville, TN $77,813.51-$95,292.00 4 days ago

Cast Member $12.5/hr + Tips & Free Tickets - Regal Cinebarre

Customer Svc Rep - MultiSpecialty Clinic, Turkey Creek

Patient Service Rep / Referral Coordinator -UT Neuro-Ophthalmology

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.