Universal Banker, Excelsior Springs

North American Savings Bank; Excelsior Springs (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-On Bonus $500

401(k) with Employer Match

Paid Time Off & Holidays

Job summary

North American Savings Bank in Excelsior Springs is seeking a Universal Banker to deliver exceptional customer service and promote NASB products. You will greet customers, assist with accounts, and support the mortgage sales team with referrals in a busy branch environment.

The role emphasizes accurate cash handling, fraud prevention, and adherence to BSA/AML policies, with opportunities for growth, benefits, and a sign-on bonus. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1 year of retail or sales experience engaging customers and making product recommendations.
• Credit and background checks will be required.
• Ability to work branch hours Monday–Friday and alternate Saturday mornings.
• Excellent communication skills and the ability to discuss NASB products with customers.

Responsibilities

• Provide outstanding customer service, greet customers, answer the phone, and take ownership of interactions; support mortgage sales with referrals.
• Assist customers in selecting accounts and financial services, administer accounts, and help retain customers while meeting branch sales goals.
• Resolve problems to ensure customer satisfaction and maintain a positive, professional attitude.
• Assist with branch marketing activities and promotions.
• Perform daily operations including opening new accounts, cash controls, balancing, and CIP compliance.
• Adhere to policies including BSA/AML compliance.

Skills

Customer service

Sales experience

Communication skills

Time management

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

Excelsior Springs

$500 Sign-On Bonus Opportunity Available!

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. We are currently looking for a

Universal Banker, Excelsior Springs $500 Sign-On Bonus Opportunity Available! Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. We are currently looking for a Universal Banker to join ourExcelsior Springsbranch team.

Job Summary

Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers.

You will be instrumental to the success of NASB by:

• Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals.
• Assisting customers in their selection of various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals.
• Resolving any problems, issues, or questions to ensure customer satisfaction.
• Always maintaining a positive, friendly, and professional attitude.
• Assisting with all branch level marketing activities and promotions.
• Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements.
• Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program.

You will be instrumental to the success of NASB by having:

• A High school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
• One year’s experience in a Retail or Sales environment engaging with customers and making product recommendations leading to sales or relevant experience required.
• Credit and background checks will be required.
• Ability to work branch hours Monday - Friday and alternate Saturday mornings.
• Ability to learn products, services, and procedures quickly and accurately.
• Financial management and responsibility skills.
• Excellent communication skills with a demonstrated ability to adapt the conversation of the NASB products/services based on the customers varying needs in person and over the phone.
• Basic math skills: including the ability to solve problems and quickly identify currency denominations.
• Time management and organizational skills, including being detail-oriented and thorough.
• Bilingual desired, but not required.
• Sound judgment and decision-making abilities.
• Ability to lift/carry up to 25 pounds occasionally

What We Offer You

NASB offers unparalleled opportunities for career development and advancement, competitive compensation and bonus opportunities, a well-rounded benefit package, including medical, dental, and vision coverage, 401(k) retirement plan with an immediate employer match, and generous paid time off including, PTO, 11 holidays, your birthday, and volunteer time off.

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position.

North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.