Universal Banker: Digital Banking & Customer Growth

Bbcnbank; Kaneohe (HI); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Territorial Savings on Oahu, Hawaii, is seeking a Universal Banker to provide a welcoming experience, process teller transactions, and guide customers in selecting banking solutions. This full-time role emphasizes cross-selling, accuracy, and compliance in a busy branch environment.

You will educate customers on digital banking options, maintain product knowledge, and collaborate with teammates to achieve branch goals while delivering outstanding service.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Strong organizational skills with adaptability in a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines.
• Strong customer service skills and relationship-building.

Responsibilities

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.
• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and elevate suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Education

High School Diploma

Job description

Territorial Savings on Oahu, Hawaii, is seeking a Universal Banker to provide a welcoming experience, process teller transactions, and guide customers in selecting banking solutions. This full-time role emphasizes cross-selling, accuracy, and compliance in a busy branch environment.

You will educate customers on digital banking options, maintain product knowledge, and collaborate with teammates to achieve branch goals while delivering outstanding service.