Universal Banker: Customer Service & Financial Solutions

First Citizens Bank; Murrieta (CA); On-site; USD 27,000 - 36,000; Full time

Job summary

First Citizens Bank in Murrieta, CA is seeking a Sales and Service Representative to process transactions and handle customer service requests in the branch, while educating customers about bank capabilities and digital tools.

The successful candidate will demonstrate strong communication, customer service, sales skills, adaptability, teamwork and flexibility; a High School Diploma or GED and at least 6 months of cash handling or customer service experience are required.

Qualifications

• High School Diploma or GED and 6 months customer service.
• Cash handling experience preferred.
• Knowledge of retail banking products is a plus.

Responsibilities

• Engaging customers to understand their banking needs and preferences.
• Processing transactions accurately and efficiently.
• Providing assistance with account servicing needs.
• Facilitating customer awareness and education of bank services, including digital banking capabilities.
• Introducing customers to other branch team members or bank partners who can provide solutions.

Skills

Communication

Customer Service

Sales Skills

Adaptability

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

First Citizens Bank in Murrieta, CA is seeking a Sales and Service Representative to process transactions and handle customer service requests in the branch, while educating customers about bank capabilities and digital tools.

The successful candidate will demonstrate strong communication, customer service, sales skills, adaptability, teamwork and flexibility; a High School Diploma or GED and at least 6 months of cash handling or customer service experience are required.