Universal Banker: Customer Growth & Service Pro

First Citizens Bank; Corona (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

First Citizens Bank in Corona, CA is seeking a Sales and Service Representative to process transactions, handle customer requests, and educate customers on bank capabilities. You will support the branch sales effort by identifying referral opportunities for the appropriate bank partner.

This role requires strong communication, customer service, basic financial knowledge, and adaptability. A High School Diploma or GED and at least 6 months of customer service or cash handling experience are

Qualifications

• Minimum required education and experience: High School Diploma or GED and 6 months customer service, cash handling.
• Preferred experience in sales or previous banking roles.

Responsibilities

• Service Standards - Foster partnerships that deliver value for customers and colleagues; initiate conversations to uncover sales or referral opportunities.
• Operations and Administration - Comply with regulations, bank policies, procedures and delegated authorities; ensure operational efficiency and accuracy.

Skills

Financial literacy

Retail banking knowledge

Education

High School Diploma or GED

Job description

First Citizens Bank in Corona, CA is seeking a Sales and Service Representative to process transactions, handle customer requests, and educate customers on bank capabilities. You will support the branch sales effort by identifying referral opportunities for the appropriate bank partner.

This role requires strong communication, customer service, basic financial knowledge, and adaptability. A High School Diploma or GED and at least 6 months of customer service or cash handling experience are