Universal Banker / Collinsville / 2419

The Citizens Bank of Philadelphia; Mississippi; On-site; USD 32,000 - 48,000; Full time

Job summary

The Citizens Bank of Philadelphia seeks a Universal Banker in Collinsville, MS to deliver exceptional service, handle routine transactions, open and maintain accounts, and guide clients to the right bank solutions. This hands-on role emphasizes accuracy, compliance, and proactive cross-selling while engaging with customers in person at the branch.

Ideal candidates bring 1–3 years of related experience, strong communication skills, and proficiency with Microsoft Office among PC applications, with

Qualifications

• 1 - 3 years experience as a Universal Banker, CSR/New Accounts or similar position.
• Exceptional verbal and written communication skills.
• Exceptional customer service skills/background.
• Knowledge and use of Microsoft Office and other PC applications.

Responsibilities

• Provide service to bank clients by conducting transactions and meeting client needs by referring them to appropriate departments.
• Process all new account transactions and assist clients in selecting accounts and services.
• Cross-sell the bank's products and services.
• Open, maintain and close all account types.
• Explain rates and FDIC insurance for depository accounts.
• Assist with online banking, mobile banking, remote deposit capture, ATM and debit cards.
• Perform traditional teller functions: deposits, withdrawals, loan payments, and cash handling.
• Balance vault/drawer and maintain currency logs.
• Stay informed of changes in bank services and procedures to meet client needs in a friendly, accurate, and fast manner.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

This Position is for a Universal Banker with a bank location in Collinsville, MS. Typically 8:00 to 4:00 Monday through Thursday; 8 to 5:30 Friday.

About The Position

A client advocate who provides excellent service to bank clients by conducting appropriate transactions within the New Accounts and Teller platforms. Meet the needs of clients through a hands-on approach to service, as well as facilitating referrals to other departments or employees when necessary.

About The Opportunity

The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.

Essential Duties

• Provide service to bank clients by conducting appropriate transactions and meeting the needs of clients by referring them to appropriate departments;
• Process all new account transactions;
• Assist clients in their selection of various accounts and services;
• Cross-sell the bank's products and services;
• Open, maintain, and close all account types;
• Ensure complete client understanding of rates and FDIC insurance for depository accounts;
• Assist with questions or concerns regarding accounts, products, services or transactions;
• Assist with additional services and products such as online banking, mobile banking, remote deposit capture, ATM and debit cards, etc.;
• Perform traditional teller functions by accurately processing checking and savings deposits, withdrawals, loan payments, cash advances, etc.;
• Answer basic client inquiries regarding service charges and account histories while complying with disclosure requirements;
• Perform additional teller functions - buying and selling currency as needed, balancing vault/drawer, maintaining currency logs and target cash;
• Keep informed of changes in bank services and procedures in order to be effective in meeting client needs in a friendly, accurate, and fast manner;
• Open, maintain and utilize a TCB account, as well as other deposit services that are offered by the bank (online banking, debit card, TCB App, phone teller, etc.) to better service the client with regard to questions on these products.

Performs all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.

The Right Person

• 1 - 3 years experience as a Universal Banker, CSR/New Accounts or similar position.
• Exceptional verbal and written communication skills.
• Exceptional customer service skills/background.
• Knowledge and use of Microsoft Office and other PC applications.
• High School or GED Equivalent.

VEVRAA Federal Contractor