Universal Banker - Collierville

Orion Federal Credit Union; Collierville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Orion Federal Credit Union in Collierville, TN is seeking a Member Service Associate to assist members with financial needs and provide excellent service. You will greet members, process transactions, and support sales goals while promoting CU products and benefits.

Responsibilities include interviewing loan applicants, cross-selling products during account openings and loan applications, and assisting branch leadership in achieving sales targets.

Qualifications

• High school diploma or equivalent.
• Some college preferred.
• Three years of experience in a financial institution/lending and/or sales environment.

Responsibilities

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, excellent service and accurate member transactions.
• Interviews potential loan and new member applicants to collect and enter loan information and uncover any additional needs.
• Assist with ongoing marketing campaigns and sales promotions within the branch to increase sales volume.
• Seek additional opportunities to service each member financial during the member interaction.
• Up sell additional credit union products to members during account opening.
• Up sell additional credit union products to members during loan application process.
• Assist management with tracking of teller referrals for sales accuracy.
• Promote and explain other CU services such as IRAs, certificates of deposits, credit cards, ancillary products, and safe deposit boxes.
• Cross train in Assistant Branch Manager role.
• Assist in teller area as needed, processing member transactions including but not limited to deposits, withdrawals, transfers, money orders, cashiers’ checks and loan payments.
• All other duties as assigned.

Skills

Computer applications

Attention to detail

Multitask & meet deadlines

Education

High school diploma or equivalent

Some college preferred

Job description

Job Description

310 New Byhalia Rd, Collierville, TN 38017, USA

Position Purpose

To assist members with all financial needs. To provide excellent service to members while promoting CU product features and benefits to potential and current membership. To assist branch leader with reaching all sales goals set for the branch. To be a sales leader flexible to move among branches as needed.

Essential Functions and Basic Duties

1. Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, excellent service and accurate member transactions.
2. Interviews potential loan and new member applicants to collect and enter loan information and uncover any additional needs.
3. Assist with ongoing marketing campaigns and sales promotions within the branch to increase sales volume.
4. Seek additional opportunities to service each member financial during the member interaction.
5. Up sell additional credit union products to members during account opening.
6. Up sell additional credit union products to members during loan application process.
7. Assist management with tracking of teller referrals for sales accuracy.
8. Promote and explain other CU services such as IRAs, certificates of deposits, credit cards, ancillary products, and safe deposit boxes.
9. Cross train in Assistant Branch Manager role.
10. Assist in teller area as needed, processing member transactions including but not limited to deposits, withdrawals, transfers, money orders, cashiers’ checks and loan payments.
11. All other duties as assigned.

Qualifications

Education/Certification

High school graduate or equivalent. Some college preferred.

Required Knowledge

Knowledge of Credit Union policies and procedures. Thorough knowledge of Credit Union products and services.

Required Experience

Three years experience in financial institution/lending and/or sales environment.

Skills/Abilities

• Ability to operate related computer applications and related business equipment
• Strong attention to detail
• Ability to multitask & meet deadlines

Working Conditions

Typical office environment

Successful candidates must pass pre-employment credit checks, background checks, and drug screens.

Orion Financial is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.