Universal Banker - Clinton, MS 2215

BankPlus; Ridgeland (MS); On-site; USD 42,000 - 52,000; Full time

Job summary

BankPlus is seeking a Relationship Banker to strengthen customer relationships through superior service and knowledgeable product recommendations. You will handle transactions, open deposits, and educate customers on digital banking tools while promoting loan and cash management products.

The role requires strong communication, at least 2 years of relevant experience, and a Bachelor’s degree or equivalent. You’ll work with multiple teams to ensure accurate processing and exceptional service.

Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years in a similar or professional environment
• 6 months cash handling experience
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Willingness to work outside regular hours

Responsibilities

• Maintains strong working relationships with internal and external customers and projects BankPlus in a positive, professional light.
• Focuses on selling loan, deposit, and cash management products to meet customer needs.
• Processes relationship banker transactions accurately and efficiently, including checks, collections items, and other ITM-excluded transactions.
• Assists customers with using ITM for daily transactions.
• Ensures ITM and cash recyclers are balanced and maintained accurately.
• Opens deposit accounts and completes servicing transactions as requested by customers.
• Educates customers on digital banking solutions and emerging technologies.
• Sells and cross-sells bank products by assessing customer needs and product knowledge.
• Works in DecisionPro and adheres to bank procedures; obtains NMLS number per training level.
• Ensures timely completion of consumer loan applications and processes loan paperwork.
• Processes wire transfers, stop payments, and ACH returns as needed.
• Assists customers with safe deposit box access.
• Supports marketing efforts and participates in community activities to generate leads.
• Maintains thorough knowledge of bank products, policies, and regulatory issues; completes compliance training.

Skills

Sales & service

Customer relation

Cross-selling

Cash handling

MS Office

Communication

Education

Bachelor's degree

Tools

DecisionPro

Job description

General Position Scope

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer's needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

General Position Scope

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer's needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

Duties And Responsibilities

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging bank technology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank's High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Bank's standard of conduct.

Position Requirements

• Bachelor's degree OR
• Two (2) or more years' experience in a similar or professional work environment
• Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.