Universal Banker (Brookline, MA)

BrightBridge Credit Union; Brookline (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

BrightBridge Credit Union in Brookline, MA is hiring a Universal Banker to deliver exceptional member service across deposits, loan payments, and related transactions. You will build lasting member relationships, uncover needs, and guide clients to suitable credit union products.

The role focuses on sales and service, loan origination, and cross-selling while maintaining compliance and product knowledge. A collaborative team environment and ongoing training are offered.

Qualifications

• High school diploma or equivalent required.
• One year teller experience preferred.
• Excellent cross-selling and problem solving skills.
• Must be eligible for NMLS and maintain MLO registration.
• Valid driver’s license required.
• Bilingual preferred.

Responsibilities

• Processes deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals per policy.
• Meet quarterly goals while delivering an exceptional member experience and growing product usage.
• Originate and close all loan types through direct member contact and applications; ensure funding and compliance.
• Balance cash drawer and settle daily activities per policy.
• Answer phones and direct callers to appropriate departments.
• Assist openings/closings and promote additional products; support ATM balancing and security.

Skills

Customer service

Cross-selling

Problem solving

Communication

Data entry

Microsoft Office

Education

High school diploma

Job description

Join Our Team as a Universal Banker
Location: Brookline, MA | Full-Time

Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Brookline members, helping them navigate our wide range of Credit Union products and services. As a Universal Banker, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!

Why You’ll Love Working Here

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization
• The satisfaction of making a real difference in your community every day

What You'll Be Doing (Your Responsibilities)

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Perform all sales and services activities necessary to meet the assigned quarterly goals while creating an exceptional member experience. Focused on relationship deepening by creating member interest in additional products and services.
• Originates and closes all loan types via direct member contact, telephone, mail, and fax applications. Uses loan processing system to create approved documents for funding and disbursement. Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail. Demonstrates full knowledge of applicable state and federal regulations and laws.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Demonstrate willingness and openness to coaching while striving for excellence in sales and service execution.
• Maintain knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings.
• Promotes, refers, and sells additional third party products as determined by the Credit Union.
• Handles openings and closing of all account types and completes all proper documentation.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
• Performs additional duties as requested.

What We’re Looking For (Your Qualifications)

• Minimum of high school diploma or equivalent is required.
• One year of previous teller experience preferred with a satisfactory balancing record.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Must have excellent cross-selling and problem solving skills.
• Strong desire to work with the general public.
• Flexibility of work hours and proven reliability/dependability required.
• Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).
• Must have a valid drivers license for coverage of retail branches.
• Bilingual preferred

Physical Demands, Equipment Used, and Work Environment

• Prolonged standing or sitting.
• Walking to vaults, drive-up windows, or office equipment.
• Counting cash, handling physical documents, and typing.
• Close visual acuity to view screens and verify signatures.
• Lifting coin bags or boxes of printed materials up to 25 lbs
• Regular attendance and office mobility required. Attendance at appropriate conferences, meetings, and other travel as neede