Universal Banker Bilingual (English/Spanish) required

Point Bank; Pilot Point (TX); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

PointBank in Pilot Point, TX is seeking an energetic teller/customer service associate to deliver prompt banking support, handle transactions, and promote bank products. You will respond to customer needs, process transactions, and identify referral opportunities while maintaining regulatory compliance and security standards.

Ideal candidates are bilingual in English/Spanish, familiar with CRM systems, and capable of working in a fast-paced branch environment to help Grow PointBank’s customer

Qualificações

• Open, close, service and support all accounts, products and services offered by PointBank.
• Follow policies and procedures to ensure compliance and accuracy.
• Respond to customer questions quickly and courteously, leveraging sales/referral opportunities.
• Sell and refer bank products and services to meet customer financial goals.
• Solicit new business via outside calls per manager's schedule.

Responsabilidades

• Maintain knowledge of accounts and services; assist customers with transactions.
• Promote bank products and services to meet individual and branch goals.
• Process transactions accurately using teller programs and CRM system.
• Adhere to banking regulations and privacy requirements; ensure cash security.

Conhecimentos

Customer service

Sales/referrals

CRM

Bilingual English/Spanish

Ferramentas

CRM system

Banking software

Descrição da oferta de emprego

About the Organization PointBank has been an independent, locally-owned community bank serving Denton County, Texas since 1884 - over 135 years! Currently, we have nine branches conveniently located throughout Denton County. We, at PointBank, would like to invite you to use our banking services, as well as consider joining our team of dedicated employees! PointBank's mission is to make every customer feel like the only customer so they refer their family and friends. To accomplish this, we provide a fun and professional environment where employees are challenged to be the best version of themselves.

Description

Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

FLSA STATUS

This position is classified as Non-Exempt under the FLSA.

OVERVIEW

• Provide prompt, efficient, and friendly service to customers. Assist customers with their banking needs, answer any questions and resolve any problem situations.
• Identify and take advantage of opportunities to promote and refer bank products and services to satisfy customers' financial needs and goals.
• Follow the established policies and procedures for this position, as directed by the manager.
• Provide prompt, efficient, and friendly service in processing customers' transactions.

ESSENTIAL JOB FUNCTIONS

• Maintain the knowledge and job skills required to open, close, service and support all accounts, products and services offered by PointBank.
• Follow established policies and procedures, using computerized platform and programs when necessary, to ensure work is completed correctly and in compliance with regulations.
• Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.
• Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.
• Solicitation of new business, including outside sales calls, according to schedule set by manager.

• Responsible for entering, updating and maintaining information and status of customers and leads in CRM system.
• Know procedures for opening/closing branch.

• Know procedures for robbery/emergency response
• Educate customers regarding identity fraud, phishing scams, etc., and that the bank will never ask for confidential information via text, email, etc.
• Help answer and operate the telephone system; give information and take messages when needed; follow-up with customers on any outstanding or pending issues.
• File and maintain any documentation pertinent to the branch.
• Order and maintain supplies for branch.
• Assist in balancing and maintaining the ATM / ITM.

• Process commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc.) following established policies, procedures and customer service standards, using computerized platform and teller programs.
• Follow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.
• Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc.).
• Keep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Scan and balance proof.
• Know procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.
• Compliance with all company policies and procedures.

• Assist with the professional appearance of the inside and outside of the Branch. Report to the Facilities Manager of any maintenance, landscaping, or housekeeping needs.
• Promote a positive image for PointBank in the community.
• Attend all meetings and complete all training required to ensure regulatory compliance.
• Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
• Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
• Responsible for making suggestions to improve branch/departmental operations and overall bank.
• Perform other duties and assignments within the bank at Management's request; accept periodic cross-training, works in other branches if needed

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency: (R) Rarely 0-15%; (O) Occasionally 16-45%; (F) Frequently 46-100%

EQUIPMENT USE

Telephones-F

Copier/Fax Machine-F

Computer-F

Coin Machine-F

Cash Dispensing Machine-F

Bill Counter-F

Teller Drawer/Tower-F

Drive-thru Tubes/Commercial Lane Drawer-F

ATMs/ITMs-O

PHYSICAL & MENTAL DEMANDS

Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.

Stooping/Crouching-O

Standing/Walking-F

Sitting-F

Pushing/Pulling/Lifting-O

Fingering/Grasping-F

Repetitive Motions-F

Talking/Hearing-F

Reading/Writing-F

Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.

Interpreting Data-F

Problem Solving-F

Making Decisions-O

Organizing-F

WORKING CONDITIONS

Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F

Worker is subject to outside environmental conditions when working with ATMs or traveling to visit customers and potential customers outside of the bank or when traveling to required bank meetings and training sessions -F

Worker is subject to local travel as required when working with offsite ATMs or to call on customers and potential customers outside of the bank or when traveling to work at various branches or when traveling to required bank meetings and training sessions -F

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940-686-7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.

Full-Time/Part-Time Full-Time

Shift -not applicable-

Location Pilot Point

Position Requirements

Bilingual English/Spanish required

EOE Statement

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

This position is currently accepting applications.