Universal Banker

Everwise Credit Union; Warsaw (KY); On-site; USD 26,000 - 32,000; Full time

Job summary

Everwise Credit Union is seeking a Customer Service Associate to deliver high-quality service across financial products and services. You will handle cash, transactions, account maintenance, and new accounts while supporting ITM operations and MCC processes.

You will help meet sales goals by identifying member needs, discussing promotions, and referring to partners. This role requires confidentiality, strong communication, and occasional heavy lifting.

Qualifications

• High School Diploma, GED or equivalent certification.
• Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred
• Excellent human relation and communication skills
• Proficient cash handling skills and confidentiality understood.
• Ability to lift up to 15 pounds when handling coin bags and boxes of rolled coin.

Responsibilities

• Provide high quality member service and drive wallet share through sales of credit union products.
• Perform member service functions including cash handling, transactions, account maintenance, opening new accounts, ITM operation and MCC support.
• Maintain confidentiality of member information and high service standards.
• Meet or exceed referral and sales goals by listening, asking questions, and guiding to the right products.
• Assist in outbound calls and follow up with prospects and members on campaigns.
• May assist with drawer audits, vault duties, and other retail tasks.
• Comply with policies for Check Cashing, Cash Control, CTR, SAR, Reg CC, Reg D and related rules.
• Participate in special projects as assigned and proactively solve problems.

Skills

Customer service

Cash handling

Verbal communication

Needs-based selling

Problem solving

Education

High School Diploma or GED

Tools

POS system

Job description

Job Description:

Position Summary :

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION's wallet share.

Primary Responsibilities and Duties:

• Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations.
• This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)
• Responsible for maintaining a high level of confidentiality about member account information.
• Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
• Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
• May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
• Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
• Volunteers for special projects within the scope of job responsibilities.
• Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
• Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills:

• Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication
• Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
• High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.
• Proficient cash handling skills.
• Ability to work in a fast-paced diverse and universal environment.
• Practical application and general understanding of various computer applications
• Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.

Minimum Requirements:

• High School Diploma, GED or equivalent certification.
• Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred

Base pay: Starting at $19.25/hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.