Universal Banker

Everwise Credit Union; Indianapolis (IN); On-site; USD 38,000 - 45,000; Full time

Job summary

Everwise Credit Union is seeking a frontline Member Service Associate to deliver high-quality service across a wide range of financial products and services. The role focuses on building relationships, promoting credit union products, and expanding wallet share with members.

The position includes cash handling, account maintenance, new account opening, and operating an ITM, while ensuring confidentiality of member information and meeting referral goals.

Qualifications

• High School Diploma or GED is required.
• Six months of retail sales and/or cash handling in a financial institution or related field preferred.
• Strong communication and interpersonal skills.
• Ability to lift up to 15 pounds.

Responsibilities

• Provide high quality member service across a wide range of financial products and services.
• Handle cash, process transactions, open new accounts, and operate an ITM.
• Maintain confidentiality of member information.
• Pursue referrals and sales opportunities to grow wallet share.
• Assist with outbound calls and follow-ups with members and prospects.
• Perform additional retail functions as assigned by supervisor.

Skills

Customer service

Needs-based selling

Cash handling

Communication

Problem solving

Computer skills

Education

High School Diploma or GED

Six months retail sales / cash handling in financial institution

Job description

Position Summary

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share.

Primary Responsibilities And Duties

• Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations.
• This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)
• Responsible for maintaining a high level of confidentiality about member account information.
• Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
• Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
• May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
• Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
• Volunteers for special projects within the scope of job responsibilities.
• Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
• Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills

• Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication
• Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
• High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.
• Proficient cash handling skills.
• Ability to work in a fast-paced diverse and universal environment.
• Practical application and general understanding of various computer applications
• Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.

Minimum Requirements

• High School Diploma, GED or equivalent certification.
• Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred

Base pay: Starting at $19.25/hour.

Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.