Universal Banker

am; Waco, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American Bank is seeking a customer-focused teller to assist walk-in and phone customers, educate them on banking options, and refer suitable products. This full-time role involves teller duties, account openings, deposits, and cross-selling while maintaining confidentiality and accuracy.

You will support daily branch operations, respond to inquiries, and build long-term customer relationships through quality service and teamwork. Equal opportunity employer.

Qualifications

• Basic knowledge of bank products, policies, and procedures.
• Strong math and problem-solving abilities.
• Proven customer service and interpersonal skills.
• Effective selling, cross-selling, and referral abilities.
• Able to work well in a team and maintain confidentiality.
• Willingness to learn new technology and prioritize tasks.

Responsibilities

• Assist walk-in and telephone customers with problems and questions.
• Open new accounts and prepare customer application information.
• Provide ongoing relationship servicing to current customers.
• Respond to inquiries and fulfill requests for account information.
• Promote and cross-sell bank products and services.
• Generate new business to meet profitability goals.
• Perform teller duties including deposits and cashing checks.
• Process deposits holds and BSA-related forms as needed.
• Support vault operations, cash handling, and reporting as required.
• Assist with opening/closing accounts, order processing, and research.
• Assist customers with Safe Deposit Boxes and other services.

Skills

Banking products

Customer service

Cross-selling

Communication

Teamwork

Attention to detail

Confidentiality

Multitasking

Job description

Job Details

Job Location: Bellmead - Waco, TX 76705

General Summary

Provides quality service by assisting customers accurately and efficiently, and develops long term customer relationships. Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with problems and questions. Educate customers about American Bank sales and service delivery options and refer the appropriate products and services matching the customer needs. Refer customers to the appropriate source or channel to address their need.

RESPONSIBILITIES AND DUTIES

• Have a good understanding of the bank products/services, offers information on bank products and services that can benefit the customer and enhance banking relationships.
• Prepares and compiles new customer application and information to open new accounts.
• Provides ongoing relationship servicing current customers to maintain goodwill and gain additional business.
• Responds to customer inquiries and requests regarding account.
• Promotes and cross sells other products and services as appropriate to customer requirements.
• Generates new business to assist in meeting establishment profitability goals.
• Performs all regular teller duties including accepting deposits, and cashing checks.
• Prepares holds on deposits as necessary.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, which may include: vault operations, ordering and shipping cash, research teller differences, and completing various reports.
• Performs various customer service duties:
• Answering phone calls and assisting walk in customers
• Customer research
• Processing check orders
• Opening/Closing accounts
• Assist customer with Safe Deposit Boxes
• Responsible for maintaining customer accounts including deposit accounts, CDs, HSAs, IRASs, and other retail banking products.
• Takes consumer loan applications
• Other duties as assigned

KNOWLEDGE, SKILL AND ABILITIES

• Basic knowledge of products, policies , procedures, documentation and systems.
• Strong mathematical, problem solving skills
• Proven customer service and interpersonal skills
• Effective selling, cross-selling and referral skills
• Ability to work effectively as a team member
• Strong communication skills and active listening skills
• Careful attention to detail
• High standard of confidentiality standards
• Contribute to a positive environment
• Ability to quickly learn and effectively use new technology
• Ability to prioritize, handle multiple tasks

American Bank provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. American Bank provides reasonable accommodation for persons with disability.