Bilingual Personal Banker - Waco, TX

First Convenience Bank; Waco (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

First Convenience Bank in Waco, Texas is seeking a Bilingual Personal Banker. This full-time role requires delivering exceptional customer service in a high-volume branch, handling cash, and maintaining a professional demeanor.

The position demands clear bilingual communication (Spanish/English), a flexible schedule including evenings and weekends, and the ability to pass a background check. Prior retail or customer service experience is preferred.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent, or currently in high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per policy.
• Ability to work well with others in a team.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production as assigned.
• Participate in in-store prospecting within the sales environment.
• Process deposits and cash withdrawals accurately and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Cross-sell bank services and products to a diverse customer base, including Spanish speakers.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Teamwork

Flexible schedule

Education

High school diploma or equivalent / currently in high school

Job description

Bilingual Personal Banker

#389-29836

Waco, Texas, United States

Location

FCB S. Valley Mills HEB

Location Address

1821 S. Valley Mills Drive

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.