Universal Banker

Shelby American, Inc.; Village of Liverpool (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative community bank that has been serving Central New York for over 95 years. As a Universal Banker, you'll play a vital role in enhancing customer loyalty by managing relationships and providing exceptional service. This position offers the chance to work in a supportive environment that values teamwork and customer-first attitudes. With opportunities for advancement and a comprehensive benefits package, you’ll be empowered to grow your career while making a positive impact in the community. If you’re passionate about helping others achieve their financial dreams, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical, Dental and Vision Insurance

Short-Term and Long-Term Disability Insurance

401k with Matching (5%)

Employee Stock Option Plan

Tuition Reimbursement

Employee Discounts

Qualifications

• Previous banking experience preferred.
• Must have pleasant and professional relationship skills.
• Strong communication and teamwork skills required.

Responsibilities

• Build customer loyalty and manage relationships effectively.
• Process various retail and commercial transactions efficiently.
• Identify customer needs and present appropriate options.

Skills

Customer Service

Communication Skills

Teamwork

Cash Handling

Problem Solving

Education

High School diploma or GED

Tools

Personal Computer

Printer

Calculator

Job description

Description

Who We Are:

Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we’re committed to exceeding expectations by delivering big bank technology with a personal touch.

As a locally focused institution, our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.

We operate five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, and take pride in offering a workplace culture grounded in our core values:

• Driven Towards Success
• Team Oriented
• Customer First
• Positive Attitude

These values define who we are and how we work, both with each other and with the communities we proudly serve.

Join our innovative team and be part of a company that’s committed to delivering exceptional service, enhancing lives, and making a difference every day.

Job Summary:

Serves as foundation of building customer loyalty and growing and retaining customer relationships in the branch system while completing all activities in a proactive manner. Plays a key role in the customer experience (efficient transactions, lobby experience, account maintenance and service beyond expectations); relationship management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling); risk management (audit requirements, fraud prevention; Know Your Customer; customer information profile (CIP); and branch operations). Profiles customers to identify financial needs, across all product and service lines, resolves service issues, and completes accurate and timely processing of Teller transactions.

Nature and Scope:

This position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is the key driver of customer flow in the branch to support these activities. The Universal Banker services existing customers and grows their business through identifying sales opportunities with customers. The position assists the Tellers with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. The percentage of time spent in each work area is based on branch size, complexity, and need.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• The Universal Banker serves as the assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels.
• The Universal Banker must be proficient in the New Account opening process, both Personal and Business.
• Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying “Thank you for your business, is there anything else I can do for you today (customer name)?” Maintain a professional manner to build customer confidence and trust.
• Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities.
• The Universal Banker must be attentive to recognize and act on customer needs to build lasting customer relationships.
• Meet with customers entering the branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of the Bank’s sales process to achieve personal sales and/or referral goals.
• Conduct lead-focused outbound calls and participate in Branch sales promotions as requested by management.
• Follow consumer guidelines for accuracy and proper new account handling and exception processing.
• Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work and adhere to all procedures.
• Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment.
• Serve as the Head Teller depending on branch size and complexity
• Ensure compliance with operational, security and control policies/procedures to support preventing fraud and protecting customer assets.
• Demonstrate teamwork by proactively assisting other Branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.

The Universal Banker must review the following reports on a daily basis:

• Debit cards ordered.
• Customer Source
• Online Banking Enrollment
• Stop/ Hold Content
• High Dollar Report
• CTR addition and review
• 3-10 log
• IRS Data Capture
• Deposit Review

Supervisory Responsibilities:

• None

Required Experience and Education:

• High School diploma or GED
• Previous banking experience preferred
• Basic knowledge of computers.
• Must have pleasant, personable, and professional relationship skills for customer contact.
• Strong communication skills
• Professional image
• Must work well with others as a team player
• Prior cash handling experience preferred.
• Prior customer service experience preferred.
• Must be able to take direction from supervisor
• Must be able to work rotating schedule to include Saturdays.
• Must be able to attend after hour meetings as required.
• Travel between office locations occasionally required.
• Must be able to adapt to changes in policies and or procedures (sometimes at a rapid pace).

Equipment, Machines and Software Used:

Basic Equipment and Machinery: Basic personal computer/key boarding skills and perform basic word processing and data entry.

Ability to operate a computer, printer, copier, facsimile machine, telephone, credit card machine, calculator, and shredder.

Physical and Mental Requirements:

While performing the duties of this position, the Universal Banker is regularly required to, stoop, kneel, crouch, reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.

The physical requirements of this position call for the ability to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing work assignments, using a computer terminal, and/or extensive reading.

Environmental Conditions:

There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment.

Benefits:

• Paid Time Off
• Medical, Dental and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Accident Insurance
• Flexible Spending and Health Savings Accounts
• Company Paid Life Insurance
• 401k with Matching (5%)
• Employee Stock Option Plan
• Tuition Reimbursement
• Opportunities For Advancement
• Employee Discounts

The base pay range for this position is $18.00 - $24.00 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.