UNIVERSAL BANKER

The-Bank-of-Glen-Burni; Saunders (MD); On-site; USD 57,308,160 - 65,904,384; Full time

Job summary

The Bank of Glen Burnie is soliciting applications for Universal Banker opportunities across multiple Maryland branch locations (Glen Burnie, Odenton, Riviera Beach, Crownsville, Severn, New Cut). This on-site role supports daily operations, staff development, and customer success, with potential branch leadership responsibilities.

Prior retail banking experience and strong customer service skills are important.

Qualifications

• High school diploma or equivalent (required).
• 2-4 years of retail banking experience (teller and platform).
• Lead teller, universal banker, or supervisory experience preferred.
• Knowledge of banking products, services, and compliance basics.
• Strong customer service, communication, and problem-solving skills.
• Sales and referral experience preferred.
• Ability to lead by example and promote a positive team environment.
• Comfortable with cash handling, vault operations, and ATM settlement.
• Proficiency with Microsoft Office and banking systems.
• Must be bondable and pass background checks.
• Willingness to travel to other branch locations as needed.

Responsibilities

• Support Branch Manager and Assistant Manager with daily branch operations.
• Resolve complex transactions and customer concerns.
• Lead, coach, and mentor teller and platform staff.
• Assist with scheduling, vault and ATM balancing, and cash ordering.
• Promote compliance with security, audit, and regulatory requirements.
• Support sales and cross-selling efforts to meet branch goals.
• Deliver an outstanding customer experience.
• Perform teller, platform, and new account opening duties.
• Support audits, risk rating accounts, and operational reviews.
• Step into branch leadership responsibilities when needed.

Skills

Customer service

Communication

Problem solving

Sales experience

Leadership

Travel willingness

Education

High school diploma

Tools

Microsoft Office

Banking systems

Job description

Description

THIS IS AN OPEN AND CONTINUOUS RECRUITMENT:

Applications are accepted on an ongoing basis for Universal Banker opportunities at the following Maryland branch locations: Glen Burnie, Odenton, Riviera Beach, Crownsville, Severn, and New Cut.

By submitting an application, candidates may be considered for current and future Universal Banker vacancies at any of the listed locations, based on organizational needs and candidate qualifications.

Some locations may not have immediate vacancies. Applications may be retained for up to six (6) months for consideration as future opportunities become available.

Are you an experienced banker who enjoys leadership, customer service, and helping a community thrive? We’re looking for a Universal Banker to join our branch management team and support daily operations, staff goals and development, and customer success.

POSITION OPEN: Universal Banker

DATE OPENED: 7/23/2026

FILING DEADLINE: Open Until Filled, Continuous

EMPLOYMENT TYPE: Starting Salary Range $20.00 -$23.00 per hour (commensurate with experience)

ABOUT THIS COMPANY:

The Bank of Glen Burnie is dedicated to generating sustained profits through the quality delivery of financial services that build long-term customer relationships and benefit the communities we serve, while providing for the well-being of our employees. By joining the Bank of Glen Burnie, the selected candidate will experience:

• A community-focused banking environment
• The opportunity for leadership growth
• A collaborative and supportive team culture
• The ability to make a meaningful impact for customers and your community

POSITION OVERVIEW:

We are seeking an innovative and forward-thinking Universal Banker who is ready to join our team! Key responsibilities include, but are not limited to, the following:

• Support Branch Manager and Assistant Manager with daily branch operations
• Resolve complex transactions and customer concerns
• Lead, coach, and mentor teller and platform staff
• Assist with scheduling, vault and ATM balancing, and cash ordering
• Promote compliance with security, audit, and regulatory requirements
• Support sales and cross-selling efforts to meet branch goals
• Deliver an outstanding customer experience
• Perform teller, platform, and new account opening duties
• Support audits, risk rating accounts, and operational reviews
• Step into branch leadership responsibilities when needed

Requirements

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent (required)
• 2-4 years of retail banking experience (teller and platform)
• Lead teller, universal banker, or supervisory experience preferred
• Knowledge of banking products, services, and compliance basics
• Strong customer service, communication, and problem-solving skills
• Sales and referral experience preferred
• Ability to lead by example and promote a positive team environment
• Comfortable with cash handling, vault operations, and ATM settlement
• Proficiency with Microsoft Office and banking systems
• Must be bondable and pass background checks
• Willingness to travel to other branch locations as needed

SPECIAL REQUIREMENTS:

At-will employment is contingent upon the successful completion of a background investigation, which may include verification of employment, license documentation, criminal, and credit history, conducted in accordance with the Fair Credit Reporting Act (FCRA) and the Maryland Job Applicant Fairness Act. This position is an on-site, non-remote position.

BENEFITS:

Competitive and evolving benefits packages are offered including health, pharmacy, dental, vision, 401(k) and more. These are subject to change based on company policy and program updates.

Further questions or requests for appropriate accommodation for individuals with disabilities are available upon advance request and should be sent to Cathy Dombroski, Director of Human Resources, at [e-mail].

The Bank of Glen Burnie is an Equal-Opportunity Employer. We value diversity at all levels of our organization, without regard to any characteristic protected by law.