Universal Banker

First Horizon Bank; Saint Petersburg (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

First Horizon Corp. in Saint Petersburg, FL is seeking a capable teller to provide both teller and platform support, ensuring quick service and accurate processing of cash transactions and deposits. The role emphasizes friendly client interactions and attention to banking product needs.

You will open accounts, handle deposits, and assist with loan applications while maintaining compliance and teamwork. The ideal candidate has a high school diploma or GED and at least one year of teller

Qualifications

• High school diploma or GED required, with 1 year teller experience preferred.
• Experience in customer service and cash handling preferred.

Responsibilities

• Provide teller and platform support to minimize wait times and deliver quality service.
• Identify client needs through consultative conversations and recommend products.
• Open new deposit accounts and process savings and checking products.
• Cross-sell and refer customers to bank partners to deepen relationships.
• Conduct outbound calls during campaigns and assist with loan applications and processing.

Skills

Customer service

Cash handling

Sales oriented

Cross-sell

Education

High school diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.

• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.

• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.

• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.

• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.

• Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist banking center associates with all aspects of daily operations as needed, including audit controls.

• Assist banking center management with "on the job training" of new associates.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job-related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements