Universal Banker-Float

First Horizon Bank; Burlington (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

First Horizon Bank in Burlington, NC seeks a customer-focused Teller/Platform Specialist to deliver high-quality service. You will process daily financial transactions, open accounts, and assist with loan applications.

This role requires effective communication and a proactive approach to meeting client needs. You will engage in outbound calls, help resolve account inquiries, and participate in training to stay compliant with bank policies and regulations.

Qualifications

• High school diploma or GED with 1 year of teller experience preferred.
• Strong customer service mindset.
• Ability to cross-sell and refer to bank partners.

Responsibilities

• Provide teller and platform support to keep client wait times to a minimum and deliver quality customer service.
• Process deposits, currency, coin handling, and cashing checks; open checking and savings accounts and other deposit products.
• Cross-sell and refer to bank partners to generate new business and deepen client relationships.
• Conduct outbound calls to clients and prospects during campaigns.
• Assist clients with loan applications and hand off processing to the appropriate associate.
• Research and resolve client questions about account status and application processing.
• Maintain knowledge of compliance, policies, and risk controls.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Assist banking center management with “on the job training” of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Compliance and risk management

Operational efficiency

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.