Universal Banker

First Horizon Bank; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Corp. in Florida is seeking a dedicated Teller to join our retail banking team and deliver top-class service.

You will provide teller and platform support, process deposits and cash handling, and help open checking and savings accounts, while keeping client wait times to a minimum. You will identify client needs through consultative conversations, cross-sell appropriate products, assist with loan applications, and help maintain compliance with bank regulations.

Qualifications

• High school diploma or GED; 1 year teller experience preferred.

Responsibilities

• Provide teller and platform support to minimize client wait times and ensure quality service.
• Identify client needs through consultative conversations and recommend appropriate products and services.
• Open and process new deposits and accounts including savings, IRAs, CDs, and money market accounts.
• Cross-sell and refer to bank partners to generate new business and deepen client relationships.
• Conduct outbound calls to clients and prospects during deposit/loan campaigns.
• Assist clients with loan applications and hand off processing to the appropriate associate.
• Research and resolve client inquiries on account status.
• Deliver excellent client experiences and promptly resolve issues.
• Attend training and stay informed of sales, service, and product knowledge meetings.
• Ensure compliance with bank regulations, policies, risk management, and ethics.
• Assist banking center associates with daily operations and audit controls.
• Support management with on-the-job training of new associates.
• Keep informed of operational updates to ensure guidelines compliance.
• Perform all other job-related duties as assigned.

Education

High school diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.

• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.

• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.

• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.

• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.

• Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist banking center associates with all aspects of daily operations as needed, including audit controls.

• Assist banking center management with "on the job training" of new associates.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job-related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements