Universal Banker

Partners Bank; Rogers (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plans

401(k)

Paid Vacations and Holiday s

Job summary

Partners Bank in Rogers, AR is hiring a Universal Banker to blend customer service excellence with precise banking operations. This role combines Account Service Representative duties, Retail Banking Associate responsibilities, and occasional Branch Lead tasks as needed.

You will assist customers, process transactions, balance drawers, enforce SOPs, and help lead the branch team. A high school diploma is required, with an associate degree preferred and at least three years of related experience.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• At least three years of related experience and/or training required.

Responsibilities

• Provide superior customer service by answering questions, resolving issues and correcting errors.
• Assume Branch Lead role as needed and oversee SOP adherence.
• Perform Account Service Representative/Retail Banking duties including processing daily transactions and deposits.
• Balance transactions and maintain cash drawer integrity.

Skills

Customer service

Cash handling

Operations

Education

High school diploma

Associate degree preferred

Job description

come JOIN PARTNERS BANK:

Our slogan - Better Together - conveys our bank's dedication to creating opportunities through personal connections. Partners Bank is passionate about understanding the needs of the places we serve, and for us the best way to do this is by getting to know the heartbeat of every community: its people.

NOW HIRING AN universal banker:

The Universal Banker is a seasoned financial professional with a diverse skill set, adept at seamlessly managing a broad spectrum of tasks within the banking realm. This individual assumes a dynamic role, encompassing the responsibilities of an Account Service Representative, Retail Banking Associate, and Branch Lead as circumstances dictate. Their responsibilities integrate both the finesse of customer service and the precision of transactional functions.

WHY JOIN OUR TEAM?

• Competitive compensation


• Full-time position


• Health plans


• 401(k)


• Paid Vacations and Holiday s

What will I do?

• Provide superior customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues. Provides solutions to meet the needs of customers.


• Assume the role of Branch Lead as needed.
  
  
  
  • Oversees and ensures consistency, accuracy, and timeliness regarding the Bank's Standard Operation Procedures (SOPs, formerly ASR Policy) as directed by the Frontline Manager and Retail Deposit Manager
  
  
  • Responsible for developing and leading the Branch Team in all operational activities within the Bank's retail operational footprint.
  
  
  • Prepares and conducts quarterly evaluations in conjunction with the Frontline Manager and Retail Deposit Manager, of the CSSs in ASRs and impose counseling, coaching, recognition, training, redirection, and disciplinary action when warranted.
  
  
  
  


• Perform Account Service Representative/Retail Banking Associate duties as needed. Process daily bank transactions such as:
  
  
  
  • Accept and process retail and commercial checking and savings deposits including night deposits by determining that all necessary deposit documents are in proper form and issues receipts.
  
  
  • Confirm all necessary documents are properly authorized, are in proper form and are within authorized limits.
  
  
  • Make decisions when questionable items are presented for cashing including placing holds on accounts to identify uncollected funds.
  
  
  • Accept and processes all types of loans, credit line, safe deposit, and tax payments; accepts some commercial relationship payments.
  
  
  • Prepare daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, money orders, TT& L payments, etc.). Assembles and prepares, within an established schedule, all transactions for delivery to Deposit Operations Department for timely processing.
  
  
  
  


• Balance transactions and verify cash totals:
  
  
  
  • Monitors and maintains an adequate supply of currency and coins, balances cash drawer according to established schedule and performance standards.
  
  
  • Sells excess coin and currency to vault or buys coin and currency to maintain minimum but adequate drawer supply.
  
  
  
  

Position requirements:

• A high school diploma or equivalent GED is required.


• An associate degree in a related field is preferred.


• At least three (3) years of related experience and/or training is required; or the equivalent combination of education and experience.