Full Time Branch Ambassador - Eastern Maryland (District Center Cluster)

Capital One; Bowie (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) matching up to 7.5%

Parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One is hiring a Branch Ambassador in Maryland. You’ll process cash, educate clients on mobile tools, and connect customers with digital banking solutions. The role blends hospitality with technology in a high‑volume branch setting.

You’ll greet customers, identify needs, and help them reach financial goals while ensuring accuracy and security in every interaction.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Experience with cash handling is a plus.
• Ability to learn new digital tools and platforms quickly.

Responsibilities

• Handle high-volume cash transactions with accuracy and comply with security standards.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and match them with digital banking tools.
• Provide hospitality and greet customers to create a welcoming environment.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Tools

G-Suite

Job description

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"--you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human‑centric experience.

What You’ll Actually Do

• The Guardian of Trust & Accuracy You are the bedrock of our environment’s safety and integrity. You’ll execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing with 100% accuracy. You maintain a "compliance‑first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• The Digital Concierge You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First‑Line Consultant You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high‑volume operation with the warmth of a community‑focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back‑up Child or Elder Care
• And much more!

Essential Functions (Included, But Not Limited To)

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer‑facing experience
• Proficient in G‑Suite
• Strong written and oral communication skills

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Beltsville, MD: $48,048 - $48,048 for Branch Ambassador

Bowie, MD: $48,048 - $48,048 for Branch Ambassador

Burtonsville, MD: $48,048 - $48,048 for Branch Ambassador

Greenbelt, MD: $48,048 - $48,048 for Branch Ambassador

Hyattsville, MD: $48,048 - $48,048 for Branch Ambassador

Laurel, MD: $48,048 - $48,048 for Branch Ambassador

Silver Spring, MD: $48,048 - $48,048 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).