Universal Banker

First Bank Richmond; Richmond, Northern (IN, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

First Bank Richmond is seeking a Universal Banker to engage customers at the teller window or service desk, understanding needs and matching bank solutions to promote Financial Well-Being. You will process deposits, record transactions accurately, and help balance daily operations.

Weekend hours, including Saturdays, are part of the schedule. Key competencies include customer relations, teamwork, attention to detail, and accountability as you educate customers about new accounts and digital

Qualifications

• Customer service and sales experience preferred.
• Educate customers on solutions, including new accounts and digital services.
• Strong attention to detail and accuracy in transactions.

Responsibilities

• Provide customer service and sales at teller window or service desk.
• Educate customers on bank solutions and digital services.
• Make complete recommendations to support customer financial well-being.
• Engage customers with onboarding or campaigns.
• Maintain accounts by updating information and handling checks.
• Answer questions, expose fraud, explain bank services and charges.
• Open/Close Night Drop with dual control procedures.
• Other duties as assigned.

Skills

Customer relations

Attitude

Accountability

Teamwork

Attention to detail

Job knowledge

Productivity

Job description

Description

Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

• Customer Service and Sales.
• Educate customers on solutions that meet their needs, including new accounts, services, and digital
• Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
• Engage customers by following up through onboarding or campaigns
• Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
• Assist customers by answering financial questions, expose fraud, explain bank services and service charges
• Open/Close Night Drop with dual control processes for various Night-Drop and mail.
• Other Duties as Assigned.

Competencies Required

Competency #1: Customer Relations

The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

Competency #2: Attitude

The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.

Competency #3: Accountability

The degree which one is answerable and responsible for actions and performance either individually or on a team

Competency #4: Teamwork & Cooperation / Organization Relations

The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.

Competency #5: Attention to Detail

The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

Competency #6: Job Knowledge (Basic)

The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.

Competency #7: Productivity

The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.