Universal Banker

New Horizon Bank; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

An innovative financial institution is seeking a Universal Banker to join their dynamic team. In this multifaceted role, you will provide exceptional customer service while also managing office operations. This position offers the chance to grow your skills in a supportive environment, where creativity and curiosity are valued. If you are passionate about redefining banking experiences and want to be part of a forward-thinking team, this opportunity is perfect for you. Join us in shaping the future of banking and enhancing customer relationships through personalized service and innovative solutions.

Benefits

Performance-based bonuses

Incentive compensation potential

Comprehensive benefits package

401(k) with match

Paid time off

Medical insurance

Vision insurance

Disability insurance

Qualifications

• 2+ years experience as a Universal Banker, preferably at a community bank.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide exceptional customer service and support for banking transactions.
• Manage office tasks including greeting customers and handling calls.
• Ensure security in cash handling and operational duties.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Financial Products Knowledge

Multi-tasking

Organizational Skills

Education

High School Diploma

2+ years Universal Banker experience

Tools

Banking Software

Job description

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Entrepreneur | Culture Builder | Talent Magnifier | Believer in Human Potential

New Horizon is not just another bank; it is a dynamic, forward-thinking financial institution committed to redefining the banking relationship through our relentless pursuit of curiosity, boundless creativity, and unwavering dedication to innovation. Our team is comprised of passionate individuals who are constantly seeking new ways to enhance our services and create exceptional experiences for our customers. From developing innovative financial products to implementing cutting-edge technologies, we are committed to finding creative solutions that address the evolving needs of our clients in today's integrated and fast-paced world. Join us on our journey as we continue to explore new horizons, challenge conventions, and redefine the future of banking.

New Horizon Bank is seeking a Universal Banker to play a unique role at our new Operations Center location. They will not only be charged with providing exceptional customer service as a Universal Banker, but they will also serve as office manager and receptionist for the corporate office. This role provides a unique opportunity for a trained and experienced Universal Banker to wear several hats, allowing for growth and diversification of skill sets beyond the role of a typical Universal Banker.

What you’ll spend your time doing:

• Offer personalized, white-glove service and support to our customers including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts.
• Process regular teller transactions for customers including servicing customer accounts, accepting loan payments, cashing checks, verifying currency, balancing the cash drawer and ATM, initiating night deposits, and other related duties.
• Provide comprehensive online, mobile and electronic banking support to customers.
• Maintain proper security in teller cash and reserve handling, ensuring currency and coin are properly controlled at all times
• Open and close the Bank with an emphasis on security
• Operational duties including NSF, dormant accounts, OD, charge off, debit cards, online banking, and safe deposit boxes
• Participate in activities for generating new business such as special events
• Work from the Powhatan branch from time to time as capacity needs arise

Office Management and Reception:

• Greet customers and direct guests, ensuring a professional and welcoming experience
• Handle incoming calls for the bank and direct them to the appropriate department or staff member.
• Maintain supply inventory for the branch and the corporate office.

Requirements:

• Ability to multi-task with an emphasis on accuracy and attention to detail
• A good understanding of computer functions and typing skills
• Strong organization skills and problem solving
• Basic understanding of financial products and services and the ability and willingness to continue to learn
• Assessing customers’ needs, providing appropriate recommendations, and building customer relationships to optimize opportunities with new and existing customers
• Exceptional written and verbal communication skills
• Ability to adapt to changing demands and requirements
• Compliance with BSA regulations as appropriate to the position
• NMLS approval as a Mortgage Loan Officer
• A minimum of 2 years Universal Banker experience, preferably with a community bank

What you’ll get:

• Performance-based bonuses.
• Incentive compensation potential.
• Comprehensive benefits package including health, disability, life insurance, 401(k) + match, and paid time off.
• An entrepreneurial culture with exceptional growth potential.

New Horizon Bank is an Equal Opportunity Employer and does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Administrative

• Industries

  Banking

Referrals increase your chances of interviewing at New Horizon Bank by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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