Flex Banker/Universal Banker- Retail Banking

The Washington Trust Company; Richmond (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values trust and exceptional customer experiences! As a Branch Flex Banker, you'll engage with customers, process transactions, and recommend products to meet their needs. This role offers comprehensive training and a supportive environment, allowing you to build relationships and achieve sales goals. With a commitment to employee growth and community service, this position provides a fulfilling career path in the banking industry. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

401(k) Plan

Paid Time Off

Tuition Reimbursement

Wellness Program

Community Service Opportunities

Professional Development Training

Qualifications

• Experience in customer service, preferably in banking.
• Strong understanding of bank products and services.

Responsibilities

• Process customer transactions accurately while engaging with them.
• Provide a superior banking experience through relationship building.

Skills

Customer Service

Banking Knowledge

Cash Handling

Interpersonal Skills

Bilingual (English/Spanish)

Computer Skills

Sales Skills

Flexibility

Education

High School Diploma

Banking or Financial Services Experience

Tools

Banking Software Systems

Cash Counting Machines

ATMs

Job description

Branch Flex Banker

Branch Banking Careers Available at Washington Trust!

Our branch banking employees create an environment of trust and an exceptional experience for our customers. We're looking to add to our teams at our Westerly McQuades, Franklin Street/ Westerly, Block Island, Charlestown, Richmond and North Kingstown locations.

If you're an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

What your responsibilities will be:

• While actively engaging with the customer, process customer transactions accurately


• Understanding and applying bank policies and procedures


• Provide a superior banking experience for the customer through a relationship building approach


• Proactively seek and recommend the best products and services to fit the customer's needs


• Contribute to the achievement of sales objectives


• Accurately and efficiently process and manage customer transactions


• Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications that make you a good fit:

• Enthusiasm for working with customers


• Possessing the initiative to be successful


• Proven experience in a customer service environment, prior banking or financial services experience a plus


• An understanding of personal finance which includes bank products and services


• Experience handling cash and processing transactions


• Strong computer skills with the ability to navigate various banking computer systems


• Experience dealing with confidential customer information


• Strong interpersonal skills


• The ability to initiate and maintain conversations that result in customer trust and banking relationships


• Great listening skills to identify products and services to meet customer needs


• Flexibility to adapt to ongoing business changes


• Bilingual language skills (English/Spanish) preferred

What we offer:

• Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development


• A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones


• The opportunity to build successful relationships with business partners throughout the organization


• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization


• Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework


• A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.


• Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

Hours:

Full time 40 hour/week:
Monday-Thursday 7:45AM- 5:00PM, Friday 7:45AM-6:00PM, Saturday 8:00AM-12:15PM

*Saturday availability required, frequency of Saturday scheduling dependent on location.

Locations:
Westerly McQuades, Franklin St./ Westerly, North Kingstown, Richmond, Charlestown and Block Island.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.