Universal Banker

Maspeth Federal Savings; New York (NY); On-site; USD 40,000 - 43,000; Full time

Job summary

A leading bank is seeking a Universal Banker to serve as the primary customer service representative. This role involves processing transactions, managing accounts, and providing exceptional customer service. Candidates should have a high school diploma and 1-2 years of related experience. The position offers a competitive salary and opportunities for growth.

Qualifications

• 1-2 years of related experience in banking or customer service.
• Ability to influence customers and provide sound advice.
• Notary License preferred.

Responsibilities

• Serve customers in opening, updating, and closing accounts.
• Process Teller transactions and maintain cash drawer.
• Participate in training programs to enhance job knowledge.

Skills

Customer service

Communication

Decision making

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Join to apply for the Universal Banker role at Maspeth Federal Savings

6 months ago Be among the first 25 applicants

Join to apply for the Universal Banker role at Maspeth Federal Savings

Get AI-powered advice on this job and more exclusive features.

Maspeth Federal Savings provided pay range

This range is provided by Maspeth Federal Savings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $43,000.00/yr

Job Description

Universal Bankers serve as the Bank’s primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key job functions include Teller transaction processing, account and service origination and maintenance as well as responding to customer inquiries by telephone and in person with the emphasis on new business and to cross-sell the association’s various services. This hire could be placed at any of our 6 locations in the area, placement requests cannot be guaranteed.

Reports To

• Branch Manager
• Assistant Branch Manager
  
  

Primary Responsibilities

• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met.
• Serve customers in opening new accounts, updating current accounts and closing accounts including but not limited to checking, savings, CDs, safe deposit boxes, and IRAs.
• Meets with customers and prospects and develops understanding of all financial objectives and needs. Assesses customer information, educates and suggests appropriate product and service solutions. Cross-Sells customers on value and benefits of suggested alternatives and closes sales.
  
  

Maintains strong product and sales knowledge and champions core service values.

• Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, cashing checks, verify currency, balancing cash drawer, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Recyclers (TCRs) as necessary.
• Facilitate IRA creation, rollovers, transfers, distributions, and account closing.
• Actively participate in training programs to maintain and acquire additional job knowledge and skills.
• Maintains the highest level of confidentiality with all information obtained.
• Comply with all department and company policies, procedures and regulations.
• Other duties as assigned
  
  

Desired Skills & Experience

• High School Diploma or equivalent experience.
• 1-2 Years of related experience.
• Teller and Customer Service Representative experience with the ability to influence Customers.
• Ability to schedule and prioritize work.
• Basic knowledge of Excel and Word.
• Completes online regulatory training requirements.
• Notary License preferred.
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Strong communication skills including excellent phone etiquette.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

Referrals increase your chances of interviewing at Maspeth Federal Savings by 2x

Get notified about new Universal Banker jobs in New York, NY.

Part-Time Universal Banker (20 Hours) - Manhattan Uptown Area

Part-Time Universal Banker (20 Hours) - Manhattan Downtown Area

Part-Time Universal Banker (20 Hours) - East Williamsburg Branch

Full-Time Universal Banker - Manhattan Downtown Area

Part-Time Universal Banker (20 Hours) - North Flushing Branch

Part-Time Universal Banker (20 Hours) - Bedford/Stuyvesant Branch

Client Relationship Manager--Banking & FS

Part-Time Universal Banker (20 Hours) - King's Highway Branch

Relationship Banker, Union Turnpike, Flushing, NY

Lobby Attendant Position - Luxury Condominium

Queens, NY $35,250.00-$41,860.00 2 months ago

Brooklyn, NY $35,250.00-$41,860.00 6 days ago

Union City, NJ $36,400.00-$45,500.00 2 weeks ago

New York, NY $36,400.00-$45,500.00 3 days ago

Part-time Universal Banker (20 Hours) - Floral Park Branch

Bronx, NY $35,250.00-$41,860.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.