Universal Banker

Ponce Bank; New York (NY); On-site; USD 36,000 - 46,000; Full time

Job summary

Ponce Bank is seeking a Universal Banker to deliver exceptional customer service and support business development goals. The role involves processing transactions, onboarding customers, and promoting bank products while ensuring compliance with regulations. Ideal candidates will have a strong background in customer service and sales, with a high school diploma and two years of related experience.

Qualifications

• High school diploma or equivalent with a business emphasis.
• Minimum of two years related experience.
• Proficient in English; Spanish is helpful.

Responsibilities

• Provide exceptional customer service and process transactions accurately.
• Tailor solutions to meet customer needs and promote bank products.
• Comply with regulatory requirements and internal policies.

Skills

Customer Service

Sales

Communication

Interpersonal Skills

Mathematical Skills

Knowledge of Banking Regulations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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This range is provided by Ponce Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36,400.00/yr - $45,500.00/yr

Impact

The Ponce Banker delivers exceptional customer service experience to customers. Providing first-class customer service experience at each customer touch point while enhancing the Bank's bottom line and reputation. Creates engagement and contributes to the success of the Branch and ultimately the Bank.

Responsibilities

Responsible for providing exceptional customer service to our customers, partners and prospects. Tailors solutions and offers recommendations to fulfill customer needs. Responsible for processing all paying and receiving transactions, and perform cash vault activities, in an accurate and timely manner. Understands and complies with internal policies and procedures and all required regulatory procedures. Supports the branch and banks business development plan and growth goals.

Essential Functions

• Proactively engages and greets the customers as they walk into the branch and provide one-stop customer service experience.
• Delivers exceptional customer service by identifying customer needs, tailor solutions, make offers appropriate bank products and recommendations.
• Sales Ponce products and services; (Deposit, Loans, Cash Management Services, etc.,)
• Responds to customer inquiries, (in person, by phone, mail or email) and takes ownership while acting as the bank's liaison between other departments and bank personnel. Understands customer needs, follows up, and assures customer satisfaction.
• On boards customers and opens new accounts, completing all documentation related and adhering to our policy and regulatory requirements.
• Completes monetary and negotiable instrument transactions using traditional and alternative channels such as smart ATM's, TCRs or traditional teller stations.
• Processes wire transfers and other electronic services, promotes and establishes alternative self-service options for our customers in order to enhance customer experiences.
• Coordinates periodic customer calls and follow up meetings to provide value-added services.
• Coordinates with other departments, cultivating partnerships, in order to obtain and provide appropriate referrals.
• Completes all assigned training in a timely manner.
• Complies with all internal policies and regulatory requirements (Bank Secrecy Act, etc.)
  
  

Ancillary Functions

• Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
  
  

Mandatory Training Curricula

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Competencies (refer to Competencies Library)

Skills

• Clearly communicates in English, Spanish is helpful
• Proficient reading, writing, grammar, and mathematical skills
• Proficient interpersonal relations and communicative skills
• General knowledge of retail banking procedures and regulations
• Knowledge of banking regulations
• Moderate PC skills, including working knowledge of Microsoft Office software
• Self-motivated with a demonstrated aptitude and desires for sales
• Comfortable with technology: Smartphone, Online Banking, Remote Desktop Capture, ATM etc.
  
  

Physical Demands/Working Conditions

• Ability to travel to multiple branch locations if needed
• Typical office environment. Ability to lift and carry 25 pounds
• May require working in a standing position for a continuous period of time
• Available to work Monday to Sunday; based on Business needs
  
  

Education/Training

A high school diploma, or equivalent, with an emphasis in a business curriculum.

Experience

A minimum of two (2) years' related experience normally required

Salary Range

$36,400 - $45,500

Ponce Bank participates in the E-Verify program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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