Universal Banker

Carver Federal Savings Bank; New York (NY); On-site; Full time

Job summary

Join a dynamic and community-focused bank as a Universal Banker, where your role is pivotal in acquiring new clients and enhancing customer relationships. This position offers the chance to engage with the community, promote financial solutions, and ensure exceptional service. As a part of a reputable institution dedicated to financial inclusion, you'll play a key role in driving growth and customer satisfaction. If you're passionate about making a difference and thrive in a customer-centric environment, this opportunity is perfect for you. Be part of a team that values innovation and community development while building a rewarding career in banking.

Qualifications

• High school diploma required; sales experience preferred.
• Strong communication and customer service skills essential.

Responsibilities

• Acquire new clients and promote bank products effectively.
• Process customer transactions and ensure satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Detail-Oriented

Problem-Solving

Basic Accounting Knowledge

Microsoft Excel

Microsoft Word

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Universal Banker

Corporate Title: Universal Banker
Department: Retail
Reports to: Assistant Branch Manager
Schedule: In-office
Salary: $20 - $22/hour

Posted salary ranges do not include incentive compensation or any other type of remuneration.

Company Overview

In 1948, Carver Federal Savings Bank was founded in New York City to serve African- and Caribbean-American communities that had been excluded from mainstream financial services. More than 65 years later, we remain dedicated to community development and financial inclusion. We are publicly traded and among the largest African-American-managed banks in the country. Based in Harlem, we primarily serve low- to moderate-income communities in the New York City metro area. We reinvest more than 80% of our deposit base back into the communities we serve.

As we look to the future, Carver seeks to grow and become a premier financial institution, fueled by exceptional products, services, technology, and customer experience. That is where you come in. To help our bank reach the next level, we seek a talented, motivated, innovative, and proven compliance leader to join our executive team.

Position Summary

The Universal Banker responsibilities include acquiring new clients and cross selling community outreach/development. They are required to understand, enforce and be coached on the Bank’s sales process. They are also responsible for processing customer transactions as well as informing customers about a variety of Bank products and services. Universal Bankers must be able to interact with customers in a professional and knowledgeable manner.

Essential Duties and Responsibilities:

1. Acquire New Clients – Demonstrate growth by acquiring new customers through outbound calling, engaging customers, and following through on teller referrals.
2. Cross sell additional products and services to existing customers.
3. Customer Outreach/Development – Schedule appointments and perform on-site visits or perform outbound telephone calls to community members/businesses to discuss financial solutions; a minimum of two visits/calls with community organizations per week.
4. Follow up with customers post-account opening at the following intervals: 10 days, 6 weeks, and three months.
5. Fulfill customer service requests to ensure customer satisfaction and retention.
6. Identify sales opportunities by turning a service issue into a sale (especially life event changes).
7. Promote alternate channel delivery (Online Banking, Debit Card, ATM) making day-to-day banking more convenient for customers.
8. Responsible to perform service behaviors as measured in the bank Customer Service Shopper Program, toward the achievement of maximum customer satisfaction and the highest branch ratings.
9. Process customer transactions face-to-face, such as cashing checks and handling deposits, withdrawals, money orders, and cashier’s checks.
10. Provide exceptional customer service in response to customer needs and requests.
11. Adhere to all applicable laws, regulations, Bank policies and procedures, including the Bank Secrecy Act, Anti Money Laundering laws, Office of Foreign Asset Control requirements and other regulatory requirements.

Additional Duties

1. Open new financial relationships.
2. Deepen existing financial relationships through cross-selling.
3. Sales referrals to internal partners (e.g. Lending Group, Investment Group).
4. Set appointments for account reviews.
5. Outbound telephone calling.

Background and Experience:

1. High School diploma or equivalent.
2. Minimum of two years in a sales position preferred.
3. Ability to make sound judgments based on given information.
4. Excellent communication and interpersonal skills.
5. Prior experience working with the general public required.
6. Prior experience in retail or cash handling roles.
7. Computer Savvy.
8. Must be customer-focused.
9. Must be detail-oriented and able to work with numbers quickly and accurately.
10. Basic Accounting knowledge is a plus.
11. Adheres to sales processes and action plans.
12. Listens to and acts upon instructions.
13. Demonstrates accountability.
14. Excellent verbal communication, interpersonal and problem-solving skills.
15. Team oriented.
16. Microsoft Excel and Word experience preferred.

EEO Statement

Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.