Universal Banker

Midland States Bank; Manteno (IL); On-site; USD 25,485 - 30,307; Full time

Benefits offered by this job

Comprehensive healthcare

Paid family leave

401(k) plan with company match

Employee Stock Purchase Plan

Job summary

Midland States Bank is seeking a Universal Banker Trainee to provide exceptional customer service and support through effective communication and product knowledge. This role emphasizes a strong customer experience while fulfilling banking needs.

The ideal candidate will have a sales background, be able to lift coins and currency bags, and demonstrate Midland's core values. Comprehensive benefits, bonuses, and opportunities for growth are included.

Qualifications

• Strong communication skills and product knowledge.
• Demonstrates Midland States Bank core values supporting the bank’s culture.

Responsibilities

• Deliver excellent customer experiences to customers.
• Manage cash and checks accurately while preventing fraud.
• Understand and explain deposit and lending products and services.

Skills

Sales and customer service background

Ability to stand for extended periods

Multilingual speakers encouraged

Job description

At Midland States Bank, the base salary is one component of our Total Rewards program. Compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional short‑term incentives (bonus and/or commission) and may include long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, a 401(k) plan with company match, and the opportunity to participate in our Non‑Qualified Deferred Compensation plan. All incentives and benefits are subject to eligibility requirements.

Position Summary

The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Employees in this role display effective communication skills and exhibit a strong knowledge of the products and services offered. Trainees remain in the position until they prove the ability to effectively place customers in the correct mix of products and services through needs‑based questioning and consistently meet or exceed performance and production goals established by the Banking Center Manager.

Compensation

Universal Banker Pay Range: $18.50–$22.00 per hour.

Primary Accountabilities

• Receive cash and checks for deposit, verifying amounts, reviewing endorsements, and assessing checks for potential fraud, including holds.
• Examine cash to guard against counterfeit bills.
• Cash checks in accordance with bank policy.
• Enter transactions into the computer system and issue receipts.
• Provide accurate customer service and balance the cash drawer daily to reduce teller differences.
• Understand basic knowledge of deposit and lending products and services.
• Identify the correct product types through needs‑based questioning to build and deepen customer relationships.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching from a senior employee.
• Develop sales and product knowledge to achieve personal and team goals.
• Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to promote the Employee Perks at Work Program and Merchant Services.
• Proactively engage in outbound teleconsulting to promote and expand current client relationships.
• Attend weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other Midland States Bank locations.
• Complete all assigned learning activities on time.
• Demonstrate Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings; may require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
• Complete other duties as assigned.

Position Qualifications

• Sales and customer service background.
• Ability to stand for extended periods and lift coin and currency bags weighing 25–50 lbs.
• Multilingual speakers are encouraged to apply.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Authentic
• Emotional intelligence
• Self‑development
• Flexible and adaptable

Equal Opportunity Employer

We’re proud to be an Equal Opportunity and affirmative action employer. At Midland, we recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January12026), these tools are designed and monitored to be neutral and job‑related and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.