Universal Banker

Midland States Bank; Waterloo (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401K with match

Employee stock purchase plan

Well-being benefits

Paid family leave

Job summary

Midland States Bank in Illinois seeks a Universal Banker Trainee to deliver excellent customer experiences, learn our products, and refer opportunities that strengthen customer relationships.

You will guide customers to the right mix of products through needs-based questioning and strive to meet performance and production goals as defined by leadership. Training will prepare you for broader responsibilities within the banking center.

Qualifications

• Sales and customer service background.
• Stand for extended periods.
• Lift and transport coin and currency bags (25lbs–50lbs).

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements, and review checks for possible fraud.
• Cashes checks for customers and enters transactions into the system.
• Balance cash drawer to minimize discrepancies and provide accurate customer service.
• Build product knowledge and refer business partners to achieve sales goals.
• Assist with basic deposit account openings and service requests under supervision.

Skills

Sales and customer service

Job description

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Universal Banker

Pay Range: 18.50-22.00/hr

Position Summary

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.

An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Primary Accountabilities

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
• Examines cash carefully to guard against counterfeit bills.
• Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
• Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understanding basic knowledge of deposit and lending products & services.
• Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
• Assists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
• Develop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participates in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serves as relief and /or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrates and models Midland States Bank core values that support the banks culture.
• Participate in bank sponsored community activities and initiatives.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Sales and customer service background.

Ability to:

• Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Other Desired Qualifications:

• Multilingual speakers are encouraged to apply.
• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Compensation details: 18.5-22 Hourly Wage