Universal Banker

Ts Banking Group; Crosby (ND); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401K

Professional development

Gym membership reimbursement

Wellness program

Job summary

The Bank of Tioga in Crosby, ND is seeking an entry-level Universal Banker to greet customers, open accounts, and promote bank products. You will work with team members to deliver an exceptional client experience and help meet sales targets.

Starting pay is $18.00 per hour with potential for growth through cross-selling, cash handling, and adherence to banking regulations. Prior experience in a financial institution is a plus, but training is provided.

Qualifications

• High school diploma or GED required; further training preferred.
• One year of work experience in a financial institution is a plus.
• Excellent customer service and cash handling ability.

Responsibilities

• Identify and fulfill simple sales opportunities to meet targets.
• Promote bank products and cross-sell to customers.
• Open day-to-day accounts and handle transactions.
• Ensure compliance with regulations and policies.
• Provide WOW client service and accurate processing of transactions.

Skills

Sales

Customer service

Cross-selling

Communication

Cash handling

Banking products knowledge

Team collaboration

Problem solving

Adaptability

Education

High School Diploma or GED

Tools

CRM system

Banking software

Job description

• Job Level:Entry Level (less than 2 years)

The Bank of Tioga is seeking to hire aUniversal Banker for our Crosby, ND location. Thisposition is responsible for contributing to sales targets byidentifying and fulfilling simple sales opportunities and promotingbank products. This includes greeting customers, opening day-to-dayaccounts, and working closely with team members to ensure an optimalcustomer experience.

Preferred education and experience: Possess a high school diploma orGED certification required. Additional post high school educationand/or training is preferred. One year of work experience in afinancial institution, cash handling, and prior sales experience is a plus.

Starting Pay: $18.00/hr.

Experience and Skills:

• Assist with daily operating activities such as ABM servicingand opening and closing procedures.
• Contribute to sales goals by identifying and fulfillingsimple sales opportunities to increase sales and revenue.
• Cross-sell bank products to new and existing customers.
• Direct sales opportunities to the appropriate sales officer.
• Ensure all activities conducted are in compliance withgoverning regulations and internal policies and procedures.
• Foster a relationship of mutual trust and confidence withclients and other team members.
• Greet and interact with the customer when they enter the branch.
• Meet clients' day-to-day transactional needs and resolvetheir service and maintenance related inquires.
• Promote bank products.
• Open day-to-day accounts, fulfill pre-approved creditopportunities and work closely with team members to ensure theoptimal experience for clients.
• Interact with the local market to gain new clients andexpand relationships with existing clients
• Provide WoW client service through quality conversations,efficient and accurate processing of client transactions andadhering to the Branch Service Level Agreement
• Sell, open, and maintain all personal banking products andservices to new and existing clients, by highlighting featuresand benefits of bank products and cross sell/referrals toother TS Banking Group areas including commercial and smallbusiness lending and wealth management and trust
• Meet or exceed all established sales goals and contribute tobranch deposit growth; track and log all interactions in thebank’s CRM system; provide feedback at weekly sales huddles;completion of 2.2.2 follow-up; Personal Banking IncentiveProgram participation allowed after 90-day onboarding
• Maintain a system of follow-up mail and telephonecommunication several times during the year with new andexisting clients to generate additional business
• Answer client questions and handle objections during thesales process; diplomatically handle dissatisfied clients byproviding exceptional client service
• Perform both account opening and transactional processes inthe delivery of efficient, accurate and professional servicethat defines exceptional client service and reputation
• Proficient in personal account opening, maintenance, closingincluding checking, savings, and safe deposit boxes. Adheresto lean account opening process
• Check ordering; check cashing procedures; issue cashier’schecks; process wire transfers; account maintenance;transfer/sweeps; online banking and mobile bankingmaintenance; stop payments; process holds and ACH/debit card disputes
• Proficient in BSA requirements including CTR transactions,monetary instrument log, and detecting/reportingsuspicious/unusual activity
• Provide awareness of all banking products and services viaoutbound communication and interaction with current andprospective clients. Make appropriate referrals and possessesa thorough knowledge of TS Banking Group products andservices. Gathers and organize client information based onreferrals; answer questions regarding same; make follow-upcalls; use CRM system to prepare and proceed with the nextsteps in referral process (current and prospective clientele);provide feedback to supervisor and affected bank personnel.
• Participate in branch and bank business developmentactivities including community events to promote the bank’sfavorable image
• Proactive aisle prospecting required for in-store bankers
• Protect TS Banking Group financial interests and reputationby complying with internal and external policies, proceduresand regulations.
• Proficient in deposit compliance disclosures. Comply withall banking regulations, policies and procedures.
• Knowledgeable in BSA requirements including CTRtransactions, monetary instrument log and detecting/reportingsuspicious/unusual activity
• Ability to perform all other duties as assigned.
• Comply with all banking and company regulations, policies,and procedures.
• Ability to read and interpret documents such as safetyrules, operating and maintenance instructions, and proceduremanuals. Ability to write routine reports and correspondence.Ability to effectively present information and respond toquestions from employees of company and the general public.Must possess good communication skills. Ability to add,subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to operate the following: telephone, personalcomputer, printer, copy machine, fax machine. Workingknowledge of word processing, spreadsheet, and databasesoftware programs. Advanced PC knowledge beneficial.
• To effectively perform the job, must have reliabletransportation to travel to and from work and otherwork-related events, meetings, interactions with clients, etc.
• Position may require the ability to work before or afternormal business hours, including weekends and overnighttravel, to meet required deadlines and attend meetings and/ortraining programs.

Competitive benefits package:

• Health and dental insurance
• Life insurance package
• Generous PTO and holiday package
• 401K contribution and match
• Professional development expense allowance
• Gym membership reimbursement
• Wellness program

EEO Employer/Vet/Disabled

TS Banking Group is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, TS Banking Group is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

TS Banking Group maintains an Aff  plan for the purpose of proactively seeking employment and advancement in employment of qualified protected veterans and individuals with disabilities. As an individual interested in employment with TS Banking Group, or as one of TS Banking Group's valued employees, TS Banking Group welcomes the opportunity to make its employees and applicants more aware of the TS Banking Group's obligations and affirmative efforts. Upon request, TS Banking Group will make accessible to you its Aff plan for protected veterans and individuals with a disability. If you are interested, please submit a written request to Angela Avis during the HR Office's operating hours (9 a.m. to 4 p.m.), and we can schedule a time for you to review the Aff plan.

(Alternatively, a copy of TS Banking Group's Aff plan is available electronically on TS Banking Group's intranet site.) Remote employees not physically located at the facility may access the Aff plan through the intranet site, or may request a copy of the Aff plan for review and return should no internet access be available.