Universal Banker - Cobblestone Branch

ESL Federal Credit Union; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Wellness program

Family assistance plan

401k with match

Volunteer time

Learning & Development training

Job summary

ESL Federal Credit Union is seeking a Universal Banker to join our Cobblestone office. The role focuses on delivering excellent member service while identifying needs and completing transactions, with opportunities to cross-sell financial solutions.

You will learn banking functions through Teller and Relationship Banker duties, supporting branch operations and helping members use ESL’s digital services.

Qualifications

• One year in sales/service in the financial services or comparable industry required.
• High School diploma or High School equivalency required.
• Strong communication, problem solving and decision making abilities.
• Notary preferred; if not, obtain within 12 months of filling role.

Responsibilities

• Process customer transactions in a branch environment.
• Provide recommendations for financial solutions to build relationships.
• Support branch needs as Teller or Relationship Banker.
• Assist members with accounts, loans and maintenance.

Skills

Sales experience

Customer service

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

PC applications

Job description

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees.

Our benefits include robust options such as

• our wellness program
• family assistance plan
• 401k with match
• paid volunteer time
• Learning & Development training among many others

Pay and Incentive Plan:

• $22.02 per hour
• In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL’s self-service and digital service offerings.

Accountabilities:

ESL is currently seeking a Universal Banker to work in our Cobblestone office to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.

As a Universal Banker at ESL you will:

• Create a positive face to face member experience
• Build long lasting relationships with members
• Work in either a Teller or Relationship Banker position depending on the branch needs

Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner

Help members recognize and obtain the most appropriate solutions for their financial needs

Educate and Refer a variety of products and services to members

Assist members with accounts, loans and maintenance

• Learn about the banking and finance industry
• Gain exposure to career opportunities at ESL

Qualifications:

• One year in sales/service in the financial services or comparable industry required
• High School diploma or High School equivalency diploma required
• Strong, communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Understanding of banking products and services preferred
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.