Universal Banker

First Bank Midwest; Cambridge City (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

The Farmers Bank is seeking a Universal Banker in Indiana to fully execute teller and customer service responsibilities. You will engage customers, understand their needs, and match financial solutions to help achieve Financial Well-Being in a friendly and efficient manner.

Roles include processing deposits, paying funds, and balancing daily operations with accuracy. Hours vary and include Saturdays, reflecting community banking hours and service commitments.

Qualifications

• Strong customer service and communication skills.
• Ability to understand customer needs and explain banking products.

Responsibilities

• Customer Service and Sales.
• Educate customers on solutions that meet their needs, including new accounts, services, and digital.
• Make complete recommendation to ensure Financial Well-Being of the customer (cross selling).
• Engage customers by following up through onboarding or campaigns.
• Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
• Assist customers by answering financial questions, expose fraud, explain bank services and service charges.
• Open/Close Night Drop with dual control processes for various Night-Drop and mail.
• Other Duties as Assigned.

Job description

Description

The Universal Banker role allows employees to fully execute on The Farmers Bank brand purpose: To Care, Educate & Serve to Inspire a better future for all. A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

• 1. Customer Service and Sales.


• 2. Educate customers on solutions that meet their needs, including new accounts, services, and digital


• 3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)


• 4. Engage customers by following up through onboarding or campaigns


• 5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.


• 6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges


• 7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.


• 8. Other Duties as Assigned.