Universal Banker

FirstBank; Bowling Green (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

FirstBank in Bowling Green is hiring a Universal Banker to deliver service excellence through accurate transaction processing and needs discovery. You will guide customers to appropriate bank products and refer to partners as needed.

The role includes assisting with transactions, supporting teller operations, and building relationships with local businesses and consumers to achieve branch targets while upholding bank policy and risk controls.

Qualifications

• High school diploma or the equivalent required.
• Minimum of one year, with banking experience preferred.
• Notary preferred.

Responsibilities

• Identify customer needs and guidance when recommending bank products; refer as needed.
• Assist customers with transactional needs and inquiries per guidelines.
• Support Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community and consumer clients to meet targets.
• Deliver consistent, distinctive service to all customers.
• Adhere to laws, regulations, internal controls, procedures and risk policies.
• Regular and reliable attendance.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred